Senior Customer Onboarding Specialist
Role Summary
Our mission at HubSpot is to help millions of organizations grow better. As a Senior Customer Onboarding Specialist (Senior COS), you’ll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading complex, multi-Hub implementations.
You’ll act as an experienced, autonomous consultant for customers with sophisticated needs, translating high-level business goals into clear onboarding strategies that drive time-to-value, adoption, and long-term success. You’ll partner closely with Sales, Customer Success, and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.
What You’ll Do
Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.
Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.
Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.
Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.
Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.
Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.
Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.
Identify onboarding process gaps, pilot improvements, and contribute to scalable enhancements that deliver measurable results.
What You’ll Bring
Required Qualifications
3–5 years of experience consulting customers through SaaS implementations and/or ongoing platform adoption.
Proven ability to manage multiple complex implementations or service engagements simultaneously.
Deep expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.
Experience advising on both technical solutions (integrations, APIs) and strategic growth considerations.
Strong communication and presentation skills, with the ability to tailor messaging for technical and executive audiences.
Nice-to-Have Qualifications
Experience supporting enterprise or multi-regional customers.
Familiarity with data modelling, reporting frameworks, or CRM governance at scale.
Experience identifying or supporting expansion opportunities for additional products or services.
Comfort using AI-powered tools to improve efficiency, insight, or delivery quality.
Experience consulting on CRMs
Professional level of German or French
Where You’ll Work
Location: Ireland
Work model: Flexible — you can choose what works best for you (remote, hybrid, or office-based).
About the job
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Senior Customer Onboarding Specialist
Role Summary
Our mission at HubSpot is to help millions of organizations grow better. As a Senior Customer Onboarding Specialist (Senior COS), you’ll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading complex, multi-Hub implementations.
You’ll act as an experienced, autonomous consultant for customers with sophisticated needs, translating high-level business goals into clear onboarding strategies that drive time-to-value, adoption, and long-term success. You’ll partner closely with Sales, Customer Success, and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.
What You’ll Do
Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.
Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.
Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.
Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.
Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.
Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.
Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.
Identify onboarding process gaps, pilot improvements, and contribute to scalable enhancements that deliver measurable results.
What You’ll Bring
Required Qualifications
3–5 years of experience consulting customers through SaaS implementations and/or ongoing platform adoption.
Proven ability to manage multiple complex implementations or service engagements simultaneously.
Deep expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.
Experience advising on both technical solutions (integrations, APIs) and strategic growth considerations.
Strong communication and presentation skills, with the ability to tailor messaging for technical and executive audiences.
Nice-to-Have Qualifications
Experience supporting enterprise or multi-regional customers.
Familiarity with data modelling, reporting frameworks, or CRM governance at scale.
Experience identifying or supporting expansion opportunities for additional products or services.
Comfort using AI-powered tools to improve efficiency, insight, or delivery quality.
Experience consulting on CRMs
Professional level of German or French
Where You’ll Work
Location: Ireland
Work model: Flexible — you can choose what works best for you (remote, hybrid, or office-based).