Senior Business Systems Analyst

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.

As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.

Ollie is looking for a Sr. Business Systems Analyst to support and optimize our business-critical systems. This technical leader will leverage their enterprise systems expertise to support the scale of our business. You will be innovating in a $45 billion space while improving the lives of dogs everywhere. 

This role is based remotely within the Northeast U.S. to overlap with east coast Fulfillment Center hours, has opportunities to attend monthly co-working opportunities, will collaborate across the organization, and will report to the Enterprise Systems Manager.

What You'll Do:

• Own and Optimize Enterprise Systems. You will be responsible for the day-to-day health, performance, and continuous improvement of Ollie’s core enterprise systems, including ERP, WMS, and related operational platforms. You will ensure systems are configured to support scale, reduce manual work, and enable accurate, reliable execution across the business.

• Own End-to-End Business Processes Across Systems. You will own key business workflows that span multiple systems — from order creation through fulfillment, billing, and downstream reporting. This includes documenting current-state processes, designing future-state improvements, and ensuring system behavior aligns with real operational needs.

• Drive Integrations and Data Flow Integrity. You will partner with technical teams and vendors to define, maintain, and improve integrations between systems (e.g., commerce platforms, ERP, WMS, 3PLs). You will help ensure data is accurate, timely, and reliable across systems, and will support monitoring, reconciliation, and issue resolution when things break.

• Empower Finance and Operations Teams. You will serve as a trusted partner to Finance and Operations stakeholders, translating business needs into system solutions. You will proactively identify opportunities for automation, standardization, and process improvement that enable teams to operate more efficiently and with greater confidence in the data.

• Execute with Technical Expertise. You will contribute hands-on where needed by configuring systems, writing scripts or workflows to support critical business functions, and implementing best practices for testing, QA, documentation, and controlled releases.

• Contribute to the Long-Term Systems Vision. You will help shape the roadmap for Ollie’s enterprise systems by identifying gaps, proposing improvements, and prioritizing initiatives that support growth, scalability, and operational excellence.

Who You Are:

• 5+ years of experience as a Business Systems Analyst supporting enterprise systems in an eCommerce or DTC subscription business, ideally during a period of rapid growth

• Hands-on experience supporting and optimizing an ERP system, including configuring workflows and writing scripts or automation to support business processes. Experience working with NetSuite is a must.

• Experience owning cross-system business processes and working through real-world operational edge cases and exceptions

• Strong track record of partnering with Finance and Operations stakeholders and providing thoughtful, reliable systems support

• Comfortable working across integrations and understanding how data flows between systems, even if you are not the primary engineer building them. 

• Detail-oriented, pragmatic, and able to balance speed with accuracy in a live production environment

• Experience with Celigo and Korber (or any WMS) is a strong plus

• You believe in Ollie’s mission and care deeply about improving the lives of dogs and their parents

What You'll Get:

• Competitive salary

• Sponsored 401k program with employer match up to 4%

• Comprehensive health coverage including medical, dental and vision

• Unlimited vacation policy that you're encouraged to use

• Paid parental leave

• 1-week paw-ternity leave for new dog parents

• Free Ollie subscription

• Inspiring pack members!

What We Value:

Keeping Dogs At The Heart

Our profound love for dogs unites us and drives and inspires every aspect of our business. We wholeheartedly believe dogs make us better in life and at work.

Being Courageous And Kind

We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at the door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new and different ideas and ways of working together.

Setting New Standards

We believe in continually raising the bar, never settling for less than our best as a team and individuals. We keep improving from the quality of our products to our customer experience to how we work.

Making Ollie The Best Chapter

We are building an impactful business while making memorable experiences with one another. We celebrate our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a milestone in our careers.

If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.