Senior Business Systems Analyst - GTM

Position Overview:

The GTM Systems team leverages data, process, and technology to support the explosive growth of Apollo. We partner with leaders from the Sales, Customer Success, Marketing, Partnerships, Legal, Product, and Engineering teams to develop a cohesive company-wide strategy and execute on a global scale. The business systems team is the foundational component of Revenue Operations that provides the automation and tooling required for scale. 

As a Business Systems Analyst, you will design, develop, and implement SaaS-based applications solutions that help solve business problems through technology.  In addition, you will evaluate existing components or systems to determine integration requirements and to ensure final solutions meet organizational needs.  This role requires strong partnership with cross-functional stakeholders and deep systems knowledge in order to effectively plan and deliver scalable solutions across many business processes.  Over time, a successful candidate will own the Business Systems infrastructure for several parts of our lead-to-cash processes.

This position is an individual contributor and reports to the Director of GTM Systems.

Responsibilities: 

• Administer and architect solutions within our Go-to-Market stack

• Partner with stakeholders across business functions to understand business problems, gather requirements, and build a technology roadmap

• Address business problems and drive operational efficiencies by designing elegant processes and technical solutions

• Support end-to-end feature and/or system implementations, including discovery/requirements gathering, vendor selection, solution design, build/configuration, QA/UAT, deployment, and training and communication

• Work with internal go-to-market team customers to gather requirements to deliver innovative solutions that meet needs with respect to functionality, performance, scalability, reliability and realistic implementation schedules.

• Create and maintain thorough, up-to-date, functional and technical systems documentation

Requirements: 

• College degree in a technical field, and/or equivalent work experience

• 4+ years of hands-on experience with the Salesforce platform (administration and/or development)

• 4+ years of hands-on experience working with go-to-market SaaS tools (eg: Salesforce, Apollo, HubSpot, Chili Piper, Intercom, Vitally, Census, Gong, Sonar, etc.)

• 4+ years of business analysis or consulting experience

• Demonstrated ability to manage and collaborate with multiple concurrent stakeholders

• Ability to thrive in a high-growth, fast-paced environment and own multiple projects/tasks with high attention to detail

• Deep understanding of go-to-market business processes

• Experience working within Agile methodology

• Excellent verbal and written communication skills