Salesforce Tech Administrator 2

See yourself at Twilio

Join the team as Twilio’s next  Salesforce Tech Administrator

About the job

This position is needed to join the GTM Automation team. This role is ideal for someone with a solid understanding of the Salesforce.com platform looking to take the next step in their career and get more exposure into the operational processes that drive systems designs. 

You will get to know our unique business processes and how to build and maintain the systems that power them. In this role, you will be responsible for improving our Salesforce.com platform and ensuring data excellence across the organization. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting impactful programs managed by the team to contribute to the success of the sales team and support Twilio’s fast growth. 

Responsibilities

In this role, you’ll:

•  Assist project managers and product Owners  in various work streams on Salesforce.com

• Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale.

• Collaborate with CPQ and OLM PM/PO  to uncover process gaps and develop elegant solutions

• Work with OLM/CPQ value streams to deliver the strategic projects

• Understand and fix existing system problems on a daily basis

• Recommend and implement process automation and best practices for CPQ and OLM efficiency.

• Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility.

• Build dashboards and reports to monitor KPIs across the revenue funnel and support strategic decision-making

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2-4 years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows)

• Must have Conga CPQ or Salesforce CPQ administration experience like Product configuration, PLI creation , Attribute creation, CR creation, etc.,

• Must have hands on experience building Flow, SOQL, and advanced declarative automation

• Solid understanding of Salesforce data model, sharing rules, and security architecture.

• Demonstrated ability to understand business needs and translate requirements into technical solutions

• Salesforce Administrator certification (ADM-201) required

• Strong presentation, communication, and facilitation skills

• Comprehensive experience on debugging and troubleshooting in Salesforce

• Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects.

• Knowledge on Salesforce.com configuration best practices

Desired:

• 1+ year of experience designing or developing on Salesforce (Apex)

• Conga/ SFDC CPQ specialist Certification

• ​​Salesforce Certified Platform App Builder

• Familiarity with Apex coding

• Experienced developing Lightning Components in Salesforce Lightning

• Excellent communication skills for working with both technical and non-technical stakeholders.

Location

This role will be remote, and based in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.