Salesforce Administrator II

Position Summary

This role will see the successful candidate join the Enterprise Systems team as a Salesforce Administrator. The candidate will report to the Enterprise Systems Manager and will work both independently as well as part of a team. This role will be responsible for the daily operation of the Salesforce environment including Sales Cloud, CPQ and DocuSign CLM. This person will be a key member of the team and will design, build, test and configure solutions on the Salesforce platform. They will work alongside a cross functional team to ensure critical business and system processes are maintained and evolve to meet the requirements of the business.

Essential Tasks

• Owns all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules

• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

• Manage the setup and data elements of our CPQ environment and integration

• Sandbox environment management and familiarity with change sets or other deployment tools

• Management of our OwnBackup solution and disaster recovery process

• Integrate, troubleshoot, and fix issues between Salesforce and other Enterprise Systems using the Celigo platform

• Assists with the management of the HubSpot platform

• Support of Sales enablement tools including, but not limited to, Outreach, Gong, ZoomInfo, LinkedIn Sales Navigator and Seismic

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

• Data management using RingLead and integrated Salesforce tools to improve Salesforce data quality, implementing rules and automation as needed

• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

• Provide exceptional end user support to business users

• Maintain knowledge of the latest Salesforce releases and test compatibility with our environment

• Willingness to learn and at times share with and train other members of the IT team

• Other duties as assigned

Preferred Skills and Experience

• Bachelors in a technical field, such as IT, Engineering, or Computer Science

• 2+ years of relevant experience is required

• Proven ability to consider upstream and downstream impact for changes proposed to the Salesforce platform

• Salesforce Certified Administrator (Required)

• Other Salesforce certifications (App Builder, Advanced Administrator, CPQ, etc.) are a plus.

• CPQ experience is a plus

• DocuSign CLM experience is a plus

• Ability and willingness to learn new systems and skills

• Strong analytical and problem-solving skills; ability to work creatively in problem solving environment

• Excellent customer service skills

• Excellent written and verbal communication skills

The pay range for this position is $70,000-80,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

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