Product Operations Specialist I
Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
Overview
TrueML Products is seeking a motivated and detail-oriented Product Operations Specialist I to join our team and help support the performance of our entire Product & Technology organization. In this role, you will be a key part of the operational engine that enables our teams by assisting with process improvements, communication, and metrics.
Reporting to the Sr. Director, Program & Operations, you will be a key collaborator, learning the operational cadence of our product lifecycle. Your direct impact will contribute to a more efficient and aligned organization, enabling our teams to build and ship with greater speed and confidence. The ideal candidate is eager to learn, enjoys creating structure, and wants to build a foundational career at the intersection of product, technology, and operations.
Work-Life Benefits
Unlimited PTO
Medical benefit contributions in congruence with local laws and type of employment agreement
What you'll do:
Assist in maintaining and configuring Atlassian products for the Product & Technology organization.
Support the structure of the organization’s Confluence instance, assist with space migration, and collaborate on page consolidation and clean up.
Maintain reference templates and process guidelines for the Product & Technology org.
Assist in the tracking of goals & OKRs.
Help prepare organizational presentations and updates (All Hands, QBRs, dashboards, etc.).
Support the coordination of Product & Technology request intake and triage.
Help ensure a clear, consistent flow of information and metrics across the organization.
What We're Looking For:
0-1 years of relevant experience or strong internship experience.
Knowledge of Tools & Technology:
Experience with Atlassian products (Jira/Confluence).
Interest in learning Atlassian automation.
Exposure to Atlassian’s Jira Software, Jira Service Desk, Product Discovery, or Compass administration is a plus.
Aptitude for learning basic scripting.
Experience assisting with presentations (e.g., for team meetings, projects) in support of leadership.
Communication:
Strong verbal and written communication skills, with the ability to clearly convey information.
You will be expected to help provide upward transparency on critical situations as they arise.
Ability to collaborate with team members to gather data in a timely manner and meet deadlines.
Ownership & Accountability:
Self-motivated with an eagerness to learn in a fast-paced environment.
High attention to detail and thoroughness in your work.
Ability to navigate situations to obtain necessary information and deliverables.
$20,700 - $23,800 a year
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference.
Our Dedication to Diversity & Inclusion
TrueML is an equal-opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions, and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About the job
Apply for this position
Product Operations Specialist I
Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
Overview
TrueML Products is seeking a motivated and detail-oriented Product Operations Specialist I to join our team and help support the performance of our entire Product & Technology organization. In this role, you will be a key part of the operational engine that enables our teams by assisting with process improvements, communication, and metrics.
Reporting to the Sr. Director, Program & Operations, you will be a key collaborator, learning the operational cadence of our product lifecycle. Your direct impact will contribute to a more efficient and aligned organization, enabling our teams to build and ship with greater speed and confidence. The ideal candidate is eager to learn, enjoys creating structure, and wants to build a foundational career at the intersection of product, technology, and operations.
Work-Life Benefits
Unlimited PTO
Medical benefit contributions in congruence with local laws and type of employment agreement
What you'll do:
Assist in maintaining and configuring Atlassian products for the Product & Technology organization.
Support the structure of the organization’s Confluence instance, assist with space migration, and collaborate on page consolidation and clean up.
Maintain reference templates and process guidelines for the Product & Technology org.
Assist in the tracking of goals & OKRs.
Help prepare organizational presentations and updates (All Hands, QBRs, dashboards, etc.).
Support the coordination of Product & Technology request intake and triage.
Help ensure a clear, consistent flow of information and metrics across the organization.
What We're Looking For:
0-1 years of relevant experience or strong internship experience.
Knowledge of Tools & Technology:
Experience with Atlassian products (Jira/Confluence).
Interest in learning Atlassian automation.
Exposure to Atlassian’s Jira Software, Jira Service Desk, Product Discovery, or Compass administration is a plus.
Aptitude for learning basic scripting.
Experience assisting with presentations (e.g., for team meetings, projects) in support of leadership.
Communication:
Strong verbal and written communication skills, with the ability to clearly convey information.
You will be expected to help provide upward transparency on critical situations as they arise.
Ability to collaborate with team members to gather data in a timely manner and meet deadlines.
Ownership & Accountability:
Self-motivated with an eagerness to learn in a fast-paced environment.
High attention to detail and thoroughness in your work.
Ability to navigate situations to obtain necessary information and deliverables.
$20,700 - $23,800 a year
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference.
Our Dedication to Diversity & Inclusion
TrueML is an equal-opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions, and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.