Phone Porting Specialist
Our Phone Porting Specialist team in Australia plays a critical role in executing and overseeing the phone number porting process. By managing logistics, coordinating with third-party vendors, and ensuring technical accuracy throughout the lifecycle, the team helps enable a smooth transition for our customers so they can stay focused on running and growing their business.
We’re looking for someone curious, proactive, and solutions-focused. If you enjoy helping others, thrive on variety, and take pride in your attention to detail, you’ll fit right in. You’ll be part of a team that genuinely cares about the customer experience and supports each other along the way.
About the Role We’re on the lookout for a Phone Porting Specialist to manage the full lifecycle of phone number porting for our customers. You’ll work directly with our internal teams, third-party vendors, and customers to ensure ports are processed efficiently, issues are resolved quickly, and everything stays on track.
This is a remote role based in Australia with work performed during standard Australian business hours.
Key Responsibilities • Vendor Communication: Manage all email communication with third-party vendors around port initiation, rejections, and completions. Keep things clear, professional, and timely • Port Request Handling: Process phone number porting requests for new and existing customers, ensuring accuracy and quick turnaround • Data Entry & Validation: Double-check all submitted information and ensure customer data is current and correct • Track Porting Activity: Maintain clear records of porting activity in Salesforce and update cases and dashboards as needed • Test Ports: Run thorough tests when ports go live, both voice and SMS, to confirm everything works perfectly • Manage Escalations: Step in when things don’t go to plan. Troubleshoot, escalate to Engineering when needed, and liaise with vendors to get things resolved • Order Hardware: Place daily hardware orders through third-party vendors
Success Metrics • Volume of ports initiated and completed • Accuracy of submitted data • Speed and smoothness of porting processes • Responsiveness and issue resolution
What You’ll Bring • Fluent English (spoken and written) • Experience in telephony, porting, or a similar technical field • Strong organisational and multitasking skills • Excellent written communication and email handling • High attention to detail and accurate data entry • Basic understanding of telecommunications systems • Experience with Salesforce or similar CRM (preferred)
Additional Details • Location: Remote, based in Australia • Hours: Australian business hours • Contract: Ongoing - Full-time hours • Daily rate: $50.78 USD Keen to join? You’ll be joining a growing, forward-thinking business that genuinely cares about its people and customers. If you’re tech-savvy, customer-focused, and ready to take ownership of this function, we’d love to hear from you.
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Phone Porting Specialist
Our Phone Porting Specialist team in Australia plays a critical role in executing and overseeing the phone number porting process. By managing logistics, coordinating with third-party vendors, and ensuring technical accuracy throughout the lifecycle, the team helps enable a smooth transition for our customers so they can stay focused on running and growing their business.
We’re looking for someone curious, proactive, and solutions-focused. If you enjoy helping others, thrive on variety, and take pride in your attention to detail, you’ll fit right in. You’ll be part of a team that genuinely cares about the customer experience and supports each other along the way.
About the Role We’re on the lookout for a Phone Porting Specialist to manage the full lifecycle of phone number porting for our customers. You’ll work directly with our internal teams, third-party vendors, and customers to ensure ports are processed efficiently, issues are resolved quickly, and everything stays on track.
This is a remote role based in Australia with work performed during standard Australian business hours.
Key Responsibilities • Vendor Communication: Manage all email communication with third-party vendors around port initiation, rejections, and completions. Keep things clear, professional, and timely • Port Request Handling: Process phone number porting requests for new and existing customers, ensuring accuracy and quick turnaround • Data Entry & Validation: Double-check all submitted information and ensure customer data is current and correct • Track Porting Activity: Maintain clear records of porting activity in Salesforce and update cases and dashboards as needed • Test Ports: Run thorough tests when ports go live, both voice and SMS, to confirm everything works perfectly • Manage Escalations: Step in when things don’t go to plan. Troubleshoot, escalate to Engineering when needed, and liaise with vendors to get things resolved • Order Hardware: Place daily hardware orders through third-party vendors
Success Metrics • Volume of ports initiated and completed • Accuracy of submitted data • Speed and smoothness of porting processes • Responsiveness and issue resolution
What You’ll Bring • Fluent English (spoken and written) • Experience in telephony, porting, or a similar technical field • Strong organisational and multitasking skills • Excellent written communication and email handling • High attention to detail and accurate data entry • Basic understanding of telecommunications systems • Experience with Salesforce or similar CRM (preferred)
Additional Details • Location: Remote, based in Australia • Hours: Australian business hours • Contract: Ongoing - Full-time hours • Daily rate: $50.78 USD Keen to join? You’ll be joining a growing, forward-thinking business that genuinely cares about its people and customers. If you’re tech-savvy, customer-focused, and ready to take ownership of this function, we’d love to hear from you.