Phone Operations Administrative Supervisor
ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, NEIS, Paragon, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, An ARMStrong Receivables Company is NEIS is seeking a Phone Operations Administrative Supervisor as we continue to grow our team! This position provides administrative support and oversight for the Mail, Telephone, and Verified Telephone Audit Department, ensuring smooth workflow and adherence to processes. *** This position is only open to Internal Candidates at this time *** Job Responsibilities:
Oversee daily tasks of the administrative support team.
Maintain thorough knowledge of all tasks handled by the Admin team.
Ensure all processes and procedures are followed consistently.
Communicate and coordinate with the Director as needed.
Maintain and update OneNote notebooks documenting all processes.
Hire additional staff as required to support team needs.
Conduct annual performance reviews for team members.
Handle disciplinary actions when necessary.
Approve time cards and PTO requests.
Job Requirements:
Strong organizational and leadership skills.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Office Suite (including OneNote).
Prior supervisory experience preferred.
Ability to manage remote and hybrid teams effectively.
Proficient knowledge of current workflow.
Compensation and Benefits:
Compensation annual range $23.00 - $25.00 per hourdepending on experience.
Benefit package with health, dental, vision, life and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy
Weekly pay
We look forward to you joining our team!
ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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Phone Operations Administrative Supervisor
ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, NEIS, Paragon, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, An ARMStrong Receivables Company is NEIS is seeking a Phone Operations Administrative Supervisor as we continue to grow our team! This position provides administrative support and oversight for the Mail, Telephone, and Verified Telephone Audit Department, ensuring smooth workflow and adherence to processes. *** This position is only open to Internal Candidates at this time *** Job Responsibilities:
Oversee daily tasks of the administrative support team.
Maintain thorough knowledge of all tasks handled by the Admin team.
Ensure all processes and procedures are followed consistently.
Communicate and coordinate with the Director as needed.
Maintain and update OneNote notebooks documenting all processes.
Hire additional staff as required to support team needs.
Conduct annual performance reviews for team members.
Handle disciplinary actions when necessary.
Approve time cards and PTO requests.
Job Requirements:
Strong organizational and leadership skills.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Office Suite (including OneNote).
Prior supervisory experience preferred.
Ability to manage remote and hybrid teams effectively.
Proficient knowledge of current workflow.
Compensation and Benefits:
Compensation annual range $23.00 - $25.00 per hourdepending on experience.
Benefit package with health, dental, vision, life and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy
Weekly pay
We look forward to you joining our team!
ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.