Operations Specialist
Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as an Operations Specialist in the Business & Operations - KSA department and be a part of this exciting adventure of never-ending growth and success.
What we expect from you:
Respond to partner-raised operational tickets quickly and accurately during working hours
Call customers to follow up on open issues and ensure timely resolutions
Create and manage new customer packages with accuracy and attention to detail
Resolve real-time customer and partner complaints with empathy and efficiency
Coordinate with the operations team to balance workload and support smooth daily execution
Collaborate with customer support and partner management teams when needed to deliver seamless service
Maintain accurate records and updates across operational tools and systems
Contribute to team discussions and share ideas to improve processes and service quality
What we are looking for:
14 years of experience in operations or customer service roles
Strong verbal and written communication skills in Arabic and English
Proven problem-solving skills with the ability to resolve issues on the spot
Strong organizational and multitasking ability to manage multiple tickets at once
Proficiency with basic computer tools (Google Workspace, MS Office) and ability to learn new systems quickly
Experience in the service industry is a plus
Familiarity with CRM or ticketing systems is an advantage
Basic Excel or Google Sheets skills for data entry and reporting are a plus
Team player with a proactive, empathetic, and reliable approach
PERKS OF BEING A PART of JUSTLIFE
Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
We care about you
Flexible working hours and remote working arrangements depending on the job.
One-day extra vacation on your birthday with our JustHoliday!
Free Justlife credits so you can enjoy our own services.
Work reality escapes opportunities through team-building games, challenges, and many more activities.
We improve you
Working with a great team and entrepreneurial spirit.
Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
Never-ending growth and fast career development and internal career opportunities.
A fair and objective Performance Management System.
We recognize you
Ignition of the hero in you through our JustHeroes Reward and Recognition Program.
Availability of company discounts and gift vouchers.
A bonus for every successful Employee Referral.
ABOUT US
At Justlife, we envision a life without any chores that keep you from doing what you really want to.
Justlife is the regions leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customers needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.
We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
Join the tribe and lets become #everydaybetter, together!
About the job
Apply for this position
Operations Specialist
Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as an Operations Specialist in the Business & Operations - KSA department and be a part of this exciting adventure of never-ending growth and success.
What we expect from you:
Respond to partner-raised operational tickets quickly and accurately during working hours
Call customers to follow up on open issues and ensure timely resolutions
Create and manage new customer packages with accuracy and attention to detail
Resolve real-time customer and partner complaints with empathy and efficiency
Coordinate with the operations team to balance workload and support smooth daily execution
Collaborate with customer support and partner management teams when needed to deliver seamless service
Maintain accurate records and updates across operational tools and systems
Contribute to team discussions and share ideas to improve processes and service quality
What we are looking for:
14 years of experience in operations or customer service roles
Strong verbal and written communication skills in Arabic and English
Proven problem-solving skills with the ability to resolve issues on the spot
Strong organizational and multitasking ability to manage multiple tickets at once
Proficiency with basic computer tools (Google Workspace, MS Office) and ability to learn new systems quickly
Experience in the service industry is a plus
Familiarity with CRM or ticketing systems is an advantage
Basic Excel or Google Sheets skills for data entry and reporting are a plus
Team player with a proactive, empathetic, and reliable approach
PERKS OF BEING A PART of JUSTLIFE
Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
We care about you
Flexible working hours and remote working arrangements depending on the job.
One-day extra vacation on your birthday with our JustHoliday!
Free Justlife credits so you can enjoy our own services.
Work reality escapes opportunities through team-building games, challenges, and many more activities.
We improve you
Working with a great team and entrepreneurial spirit.
Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
Never-ending growth and fast career development and internal career opportunities.
A fair and objective Performance Management System.
We recognize you
Ignition of the hero in you through our JustHeroes Reward and Recognition Program.
Availability of company discounts and gift vouchers.
A bonus for every successful Employee Referral.
ABOUT US
At Justlife, we envision a life without any chores that keep you from doing what you really want to.
Justlife is the regions leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customers needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.
We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
Join the tribe and lets become #everydaybetter, together!