Operations Manager
Operations Manager, AMER
Location: Denver, CO (Hybrid preferred) | Remote (U.S.-based) Department: AMER Operations
Make an Impact at Pax8
Are you a process-driven leader who thrives in dynamic environments and loves turning complexity into clarity? Pax8 is looking for an Operations Manager to lead day-to-day execution, drive continuous improvement, and elevate operational excellence across our AMER region.
This is more than a management role—it's a chance to shape how Pax8 delivers value across five business units, influence strategic decisions through data, and collaborate with cross-functional teams to remove blockers and deliver consistent outcomes.
What You’ll Do
Service Delivery & Escalation Management (20%) Prioritize daily tasks, manage backlogs, and resolve operational issues swiftly. Maintain and evolve SOPs and playbooks to ensure timely execution.
Cross-Functional Collaboration (20%) Partner with Sales, Marketing, Support, and other teams to align operations with regional priorities and initiatives.
Assessments & Process Improvements (20%) Lead benchmarking efforts, map workflows, and implement friction-reducing improvements.
Team Leadership & Development (15%) Set goals, conduct reviews, and foster a culture of accountability and growth. Build succession plans and drive team engagement.
Compliance & Governance (15%) Ensure adherence to legal, security, and internal standards. Maintain audit-ready documentation and proactively mitigate risks.
Tools & Systems Liaison (10%) Manage access, track system enhancements, and maintain reference materials for tools like Workboard, Salesforce, Power BI, and Monday.com.
What You Bring
5+ years in operations, including 1+ year in a leadership role
Proven experience in process development, SOPs, and KPI reporting
Strong stakeholder management and communication skills
Comfort with Lean principles and documenting workflows
Familiarity with tools like Salesforce, Power BI, JIRA, and Monday.com
Experience working with offshore/nearshore teams is a plus
Bachelor’s degree or equivalent practical experience
Certifications like Lean Six Sigma or PMP are preferred
What Sets You Apart
Grit, a go-get-em attitude, and clear communication
Passion for data-driven decision-making
Aerospace or startup-to-IPO experience is a bonus
Ability to thrive in a fast-paced, complex environment
Ready to Apply?
If you're excited to lead with purpose, drive operational excellence, and grow with a company that values your voice—we want to hear from you.
About the job
Apply for this position
Operations Manager
Operations Manager, AMER
Location: Denver, CO (Hybrid preferred) | Remote (U.S.-based) Department: AMER Operations
Make an Impact at Pax8
Are you a process-driven leader who thrives in dynamic environments and loves turning complexity into clarity? Pax8 is looking for an Operations Manager to lead day-to-day execution, drive continuous improvement, and elevate operational excellence across our AMER region.
This is more than a management role—it's a chance to shape how Pax8 delivers value across five business units, influence strategic decisions through data, and collaborate with cross-functional teams to remove blockers and deliver consistent outcomes.
What You’ll Do
Service Delivery & Escalation Management (20%) Prioritize daily tasks, manage backlogs, and resolve operational issues swiftly. Maintain and evolve SOPs and playbooks to ensure timely execution.
Cross-Functional Collaboration (20%) Partner with Sales, Marketing, Support, and other teams to align operations with regional priorities and initiatives.
Assessments & Process Improvements (20%) Lead benchmarking efforts, map workflows, and implement friction-reducing improvements.
Team Leadership & Development (15%) Set goals, conduct reviews, and foster a culture of accountability and growth. Build succession plans and drive team engagement.
Compliance & Governance (15%) Ensure adherence to legal, security, and internal standards. Maintain audit-ready documentation and proactively mitigate risks.
Tools & Systems Liaison (10%) Manage access, track system enhancements, and maintain reference materials for tools like Workboard, Salesforce, Power BI, and Monday.com.
What You Bring
5+ years in operations, including 1+ year in a leadership role
Proven experience in process development, SOPs, and KPI reporting
Strong stakeholder management and communication skills
Comfort with Lean principles and documenting workflows
Familiarity with tools like Salesforce, Power BI, JIRA, and Monday.com
Experience working with offshore/nearshore teams is a plus
Bachelor’s degree or equivalent practical experience
Certifications like Lean Six Sigma or PMP are preferred
What Sets You Apart
Grit, a go-get-em attitude, and clear communication
Passion for data-driven decision-making
Aerospace or startup-to-IPO experience is a bonus
Ability to thrive in a fast-paced, complex environment
Ready to Apply?
If you're excited to lead with purpose, drive operational excellence, and grow with a company that values your voice—we want to hear from you.