Operations Associate - Credentialing and Enrollments Special Projects

The Opportunity:

We’re looking for an Operations Associate to join our Credentialing and Enrollment Operations team. This role is key to enabling seamless collaboration between our internal teams and external payor partners. You’ll be the connection between Credentialing Operations and our Payor Partnerships team - translating complex requirements into operational strategies and actioning on payor needs. You should be comfortable working across multiple stakeholders and a strong relationship builder. You’ll need to understand the nuances of Medicaid and thrive in ambiguous environments. 

What You’ll Do:

• Serve as the point of contact on CredOps for new payor launches, including complex commercial, Medicare, and Medicaid contracts

• Translate payor requirements into operational requirements and workflows, including developing and implementing creative solutions

• Review delegated credentialing agreements to identify operational risks, gaps, or requirements and work with legal on where we can find a compromise when needed

• Act as a trusted liaison between Payor Partnerships and CredOps, ensuring both sides are aligned on process, priorities, and timelines

• Support additional operational workstreams in credentialing and enrollment, including building rosters, workflows, and processes as necessary 

You’ll Be a Good Fit If You Have: 

• 2-4 years of experience in program or project management with a focus on payor operations

• Strong working knowledge of payor requirements (across multiple states preferred)

• Experience with both delegated and non-delegated payor workflows

• Excellent stakeholder management and communication skills. You know how to get buy-in and set realistic expectations / deadlines

• Strong critical thinking and operational judgment; you see the issue, the downstream impacts, and the solution

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Employment Type: Full Time, Exempt Base Compensation: The base compensation range for this position is

• Hybrid Commitment: $114,000-$133,000 USD Annually

• Fully Remote Commitment: $95,000–$111,000 USD Annually

This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites).