Operations Analyst - Systems Enablement
Description
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious goals and need team members who can thrive in a fast-paced, evolving environment. If building a leading TPA and tackling long-standing challenges in the claims space excites you, we’d love to meet you.
About the role
As an Operations Analyst, you will play a pivotal role in supporting operational delivery and ensuring execution on high-priority initiatives. This role is designed to provide direct leverage to the Claims Operations function by:
Building and maintaining Notion workspaces (databases, relations, rollups, dashboards, templates, permissions)
Supporting projects, both new and existing, by structuring documentation, updating tasks, and ensuring processes are clear and repeatable
Maintain dashboards to track performance metrics such as task completion rates, cycle times, and program status
Assisting with process mapping and enhancements
Other operational duties as needed
Who You Are
Insurance-savvy: Background knowledge in insurance or claims to spot when something doesn’t align
Systems builder: Comfortable working in Notion and translating requirements into usable structures
Detail-oriented: Ensures processes and tasks are documented fully
Execution-focused: Thrives on getting things done
Collaborative: Works effectively across teams
Adaptable: Balances multiple ongoing initiatives in a fast-paced environment
What we need
We need you to do all the things typical to the role:
Build, update, and manage Notion pages, databases, dashboards, and documentation
Execute and document process enhancements
Maintain operational dashboards
Break down initiatives (e.g., onboarding, process overhauls) into digestible execution components
Ensure documentation is accessible and up to date
Requirements
2+ years in insurance, claims operations, or related field (insurance background strongly preferred)
Strong organizational skills and attention to detail - comfortable balancing multiple, competing priorities
Clear communicator across teams
Familiarity with Notion or similar tools
Bachelor’s degree or equivalent experience
Experience building dashboards or structuring workflows
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Operations Analyst - Systems Enablement
Description
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious goals and need team members who can thrive in a fast-paced, evolving environment. If building a leading TPA and tackling long-standing challenges in the claims space excites you, we’d love to meet you.
About the role
As an Operations Analyst, you will play a pivotal role in supporting operational delivery and ensuring execution on high-priority initiatives. This role is designed to provide direct leverage to the Claims Operations function by:
Building and maintaining Notion workspaces (databases, relations, rollups, dashboards, templates, permissions)
Supporting projects, both new and existing, by structuring documentation, updating tasks, and ensuring processes are clear and repeatable
Maintain dashboards to track performance metrics such as task completion rates, cycle times, and program status
Assisting with process mapping and enhancements
Other operational duties as needed
Who You Are
Insurance-savvy: Background knowledge in insurance or claims to spot when something doesn’t align
Systems builder: Comfortable working in Notion and translating requirements into usable structures
Detail-oriented: Ensures processes and tasks are documented fully
Execution-focused: Thrives on getting things done
Collaborative: Works effectively across teams
Adaptable: Balances multiple ongoing initiatives in a fast-paced environment
What we need
We need you to do all the things typical to the role:
Build, update, and manage Notion pages, databases, dashboards, and documentation
Execute and document process enhancements
Maintain operational dashboards
Break down initiatives (e.g., onboarding, process overhauls) into digestible execution components
Ensure documentation is accessible and up to date
Requirements
2+ years in insurance, claims operations, or related field (insurance background strongly preferred)
Strong organizational skills and attention to detail - comfortable balancing multiple, competing priorities
Clear communicator across teams
Familiarity with Notion or similar tools
Bachelor’s degree or equivalent experience
Experience building dashboards or structuring workflows
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!