Manager - Renewals

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you! 

Role Overview

The Manager, Renewals – APAC is accountable for managing the team that focuses on customer retention through the renewal process for our APAC customer base.  Their team is responsible for driving, managing, and closing assigned opportunities within the assigned territory that are up for renewal. This position requires a strong knowledge of systems and processes, and the ability to manage teams to achieve an increasing On Time Renewal Rate.  Being an advocate for your team, while building effective relationships within Sales, Legal, Finance/RevOps, and Customer Success will be critical

Key Responsibilities

• Lead, motivate, and train a team of Renewal Managers

• Lead and supervise weekly forecast with meetings with Renewal Managers

• Track weekly team activities, provide coaching for improvement, review and guide forecasts using Clari, and actively participate in weekly forecast meetings

• Provide support and supervision on achieving quarterly and annual sales results – OTR is mission critical

• Participate in field calls, QBRs, or any other relevant field activity together with the territory leaders to get firsthand information from the field and be aligned with the business strategy

• Ensure outstanding sales results and comply 100% with finance and legal policies

• Build an open communication environment for the team

• Propose new ideas for better tools, processes, and new methodologies to be implemented in their team

• Goal setting & performance management for the renewals team

• Develop and implement account management strategies to drive retention, upselling, and customer satisfaction for a large portfolio of clients

• Monitor and analyze account performance data to inform decision-making and strategy adjustment

Qualifications

• 2-3 years previous management or leadership experience

• 3-5 years relative work experience with knowledge of renewals, renewal programs, nurture programs, loyalty programs and strategies that support revenue growth from existing customers

• Strong numbers and data skills

• Presentation skills and professional communication skills

• Creative problem solving

• Ability to multitask in a fast-paced environment is required

• Organized, process-oriented, and close attention to detail is required

• Team Player that enjoys sharing credit for collaborative efforts

• Salesforce experience preferred

Compensation & Benefits 

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.  If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

$108,500 - $150,000 (SGD) a year 

Salary range (min - max)

Position Type: New Position

Magnet is proud to offer benefits such as: 

- Generous time off policies 

- Competitive compensation 

- Volunteer opportunities  

- Reward and recognition programs   

- Employee committees & resource groups  

- Healthcare and retirement benefits 

What We Are Looking For

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”.  It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”.  We want to be part of your development journey, and we’ll learn as much from you as you learn from us. 

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.