Manager, Product Owner - Client & Partnership Experience

Description

Join the Business Agility organization within Global Risk Solutions as a Manager of Product Owners supporting the Distribution portfolio!

We are looking for a strategic, people-first leader to lead the vision, strategy, and delivery of digital products within the Client & Partner Experience (CAPE) portfolio. This leader will support both internally and externally facing products and help us transform the digital experience for our commercial line’s clients and partners, a critical part of creating best-in-class customer experiences.

You will help define the vision, strategy, and short and long-term roadmaps for a suite of products that support our largest GRS clients, partners, and internal stakeholders. You will ensure we invest in the right things, at the right time, and drive toward the expected results. You will coach and mentor a team or product owners and manage key stakeholder relationships across the business, technology, and Business Agility. You will align priorities, remove roadblocks, and ensure appropriate resource allocation to the work.

Here are the high-level responsibilities of the role: 

• Directly manage a team of Product Owners responsible for all aspects of the customer journey / product lifecycle

• Demonstrate a product mindset, driving toward solving problems that create value, focus on outcomes and impact, and empathize with users, balancing the needs, priorities, and constraints of the business

• Manage the delivery of scope, partners with delivery teams to ensure clear user stories and resolves open questions quickly and efficiently

• Act as the voice of the user

• Lead the analysis of feasibility, cost implications, and weighs benefits and tradeoffs for plans and potential programs

• Sets ambitious and clear strategies, develops comprehensive product visions and translates them into roadmaps

• Ensure customer-driven design considering user pain points usability test results, while using market industry knowledge to deliver a well-positioned product

• Responsible for developing objectives and key results and then tracks key performance indictors (KPIs) to determine product health and drive data-driven decision-making

• Communicates and aligns key stakeholders and the teams around the vision

• Manages the relationship with both the business and IT, working hand-in-hand to drive toward key goals

• May also act as the Product Owner for a squad, as needed

• May have 24/7 on call requirements to support business critical Tier 2 applications

• Experience building self-service portals a plus

Preferred Qualifications:

• Insurance or financial industry experience

• Prior experience in technology, product management, data, risk management or claims operations

• FLUID design system knowledge a plus

• Experience working directly with customers and agent/brokers

• Experience working with third party administrators

• Familiarity with SaaS

• AWS product and services knowledge

• Prior team management experience

Working style and attributes:

• Strategic thinker who can operationalize strategy into deliverable plans and measurable outcomes

• Comfortable with ambiguity, decisive and pragmatic

• Collaborative leader who earns trust quickly and drives alignment across technical and business partners

• Bias for results: metrics-driven, detail oriented, and relentless about removing blockers

Qualifications

• Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors` degree in relevant field (business, computer science, etc. and a minimum of 7 years` experience in business, engineering, technology and/or consulting

• Master`s degree preferred

• High level of proven business expertise needed to set clear priorities for product and understand business value impacts

• Technical proficiency required to participate in sprint planning and have an informed, independent voice

• Strong influencing skills in order to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business

• Proven experience with Agile practices and expectations

• Comfortable with making decisions with some level of uncertainty

• Strong communication skills, both written and verbal

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices

• California

• Los Angeles Incorporated

• Los Angeles Unincorporated

• Philadelphia

• San Francisco