Manager - Operations Enablement
What You’ll Do
The Manager, Operations Enablement is responsible for identifying, implementing, managing, and improving operational processes across live markets with a focus on scalability, high performance, and continuous improvement. This key member of the central operations team will work cross functionally to drive key metrics and hit key milestones for Strive priority initiatives. The Manager of Operations Enablement is responsible for owning and managing individual projects and working cross functionally with other teams. This individual will report to the Sr. Manager, Operations Enablement.
The Day to Day
Builds relationships with key internal stakeholders to establish the Operations Enablement team as trusted partners.
Understands and manages against the nuances associated with customers including health plans, health systems, provider groups, and other value-based care organizations.
Gains alignment among key stakeholders and cross functional teams on solutions and roll-out plans of team level projects and initiatives.
Supports the market leadership as needed through reporting/analytics, workflow reviews, and material development.
Works together with the internal Project Management Organization (PMO) team with structured and ad-hoc projects, ensuring strategic initiatives are successfully implemented within markets.
Works cross functionally with Product, Tech, Training, and Operations to develop an implementation plan, coordinate roll-out, and support after launch to ensure adoption and provide feedback as necessary.
Provides project updates/reporting on a consistent basis to various stakeholders about strategy, adjustments, and progress.
Monitors project scope and progress to adjust as needed. Measure project performance to identify areas for improvement.
Provides input across functional areas to continuously improve operations and scalability of functions and provides ongoing monitoring and feedback to markets on performance.
Owns ongoing operations for select Strive wide programs (i.e. Patient materials, Program-Opt in, Consents).
Minimum Qualifications
Bachelor's degree in business administration, engineering, or a related field.
4+ years of project management, consulting, or related experience.
Business travel as needed.
Preferred Qualifications
Continuous Improvement experience (Lean, Six Sigma, etc).
Project Management Professional (PMP) certification preferred.
Strong familiarity with project management software tools, methodologies, and best practices.
Experience seeing projects through the full life cycle; proven ability to develop and complete. projects according to outlined scope, budget, and timeline.
About You
Excellent analytical skills.
Strong interpersonal skills and extremely resourceful.
Demonstrated level of comfort with ambiguity.
Proven ability to solve problems creatively.
Annual Base Salary Range: $86,000 - $104,000
About the job
Apply for this position
Manager - Operations Enablement
What You’ll Do
The Manager, Operations Enablement is responsible for identifying, implementing, managing, and improving operational processes across live markets with a focus on scalability, high performance, and continuous improvement. This key member of the central operations team will work cross functionally to drive key metrics and hit key milestones for Strive priority initiatives. The Manager of Operations Enablement is responsible for owning and managing individual projects and working cross functionally with other teams. This individual will report to the Sr. Manager, Operations Enablement.
The Day to Day
Builds relationships with key internal stakeholders to establish the Operations Enablement team as trusted partners.
Understands and manages against the nuances associated with customers including health plans, health systems, provider groups, and other value-based care organizations.
Gains alignment among key stakeholders and cross functional teams on solutions and roll-out plans of team level projects and initiatives.
Supports the market leadership as needed through reporting/analytics, workflow reviews, and material development.
Works together with the internal Project Management Organization (PMO) team with structured and ad-hoc projects, ensuring strategic initiatives are successfully implemented within markets.
Works cross functionally with Product, Tech, Training, and Operations to develop an implementation plan, coordinate roll-out, and support after launch to ensure adoption and provide feedback as necessary.
Provides project updates/reporting on a consistent basis to various stakeholders about strategy, adjustments, and progress.
Monitors project scope and progress to adjust as needed. Measure project performance to identify areas for improvement.
Provides input across functional areas to continuously improve operations and scalability of functions and provides ongoing monitoring and feedback to markets on performance.
Owns ongoing operations for select Strive wide programs (i.e. Patient materials, Program-Opt in, Consents).
Minimum Qualifications
Bachelor's degree in business administration, engineering, or a related field.
4+ years of project management, consulting, or related experience.
Business travel as needed.
Preferred Qualifications
Continuous Improvement experience (Lean, Six Sigma, etc).
Project Management Professional (PMP) certification preferred.
Strong familiarity with project management software tools, methodologies, and best practices.
Experience seeing projects through the full life cycle; proven ability to develop and complete. projects according to outlined scope, budget, and timeline.
About You
Excellent analytical skills.
Strong interpersonal skills and extremely resourceful.
Demonstrated level of comfort with ambiguity.
Proven ability to solve problems creatively.
Annual Base Salary Range: $86,000 - $104,000