Learning Experience Designer
As a Learning Experience Designer in Customer Success, you will play a crucial role in designing and developing technical training materials to facilitate the implementation, use, administration, and support of our technology. You will collaborate with subject matter experts across Customer Success and ExtraHop at large to create delightful digital learning experiences optimized for comprehension, application, and retention.
Key Responsibilities
Develop tutorial and explainer videos, incorporating multimedia assets such as screen captures, motion graphics, and voiceovers
Apply learning theory and instructional design best practices to produce course design documents and video scripts
Cultivate collaborative relationships with SMEs across ExtraHop to identify knowledge and This is skill gaps to address through training
Conduct independent research on course topics using internal and external resources
Create and deploy courses within the learning management system
Execute quality assurance reviews of new and revised courses and assessments
Update aging assets to ensure alignment with available and in-use product versions
Required Qualifications
Four-year degree or equivalent experience; background in adult education preferred
Demonstrated ability to develop instructional content on complex subjects; experience with self-paced/online modality preferred
Three years of experience with Adobe Creative tools (After Effects, Illustrator, Photoshop, Audition)
LMS (Skilljar) or CMS administration experience
Ability to quickly grasp technical concepts with minimal assistance
Experience in a high-growth tech company
Excellent organizational, analytical, problem-solving, and communication skills
Team-focused attitude and experience translating customer needs into deliverables
Work cooperatively with others within the organization and other cross-functional stakeholders.
Work well in fast-paced, high-stress environments.
Has predictable, reliable attendance.
Preferred Qualifications
Skilljar LMS administration experience
Technical certifications: Front-end development, UX, digital marketing, web analytics
Graphic, web, or UX/UI design portfolio of professional work available
Skills and Competencies
Exceptional organizational, analytical, and problem-solving abilities.
Customer-centric attitude and a genuine passion for technology and digital user enablement.
Professional presentation and delivery skills with enthusiasm. Charisma and passion for technology.
Foundational knowledge of IT environments, troubleshooting, and networking concepts.
Demonstrated ability to quickly learn complex technical concepts.
The base salary for this role is between $75,000 an $85,000 plus annual bonus
Learning Experience Designer
As a Learning Experience Designer in Customer Success, you will play a crucial role in designing and developing technical training materials to facilitate the implementation, use, administration, and support of our technology. You will collaborate with subject matter experts across Customer Success and ExtraHop at large to create delightful digital learning experiences optimized for comprehension, application, and retention.
Key Responsibilities
Develop tutorial and explainer videos, incorporating multimedia assets such as screen captures, motion graphics, and voiceovers
Apply learning theory and instructional design best practices to produce course design documents and video scripts
Cultivate collaborative relationships with SMEs across ExtraHop to identify knowledge and This is skill gaps to address through training
Conduct independent research on course topics using internal and external resources
Create and deploy courses within the learning management system
Execute quality assurance reviews of new and revised courses and assessments
Update aging assets to ensure alignment with available and in-use product versions
Required Qualifications
Four-year degree or equivalent experience; background in adult education preferred
Demonstrated ability to develop instructional content on complex subjects; experience with self-paced/online modality preferred
Three years of experience with Adobe Creative tools (After Effects, Illustrator, Photoshop, Audition)
LMS (Skilljar) or CMS administration experience
Ability to quickly grasp technical concepts with minimal assistance
Experience in a high-growth tech company
Excellent organizational, analytical, problem-solving, and communication skills
Team-focused attitude and experience translating customer needs into deliverables
Work cooperatively with others within the organization and other cross-functional stakeholders.
Work well in fast-paced, high-stress environments.
Has predictable, reliable attendance.
Preferred Qualifications
Skilljar LMS administration experience
Technical certifications: Front-end development, UX, digital marketing, web analytics
Graphic, web, or UX/UI design portfolio of professional work available
Skills and Competencies
Exceptional organizational, analytical, and problem-solving abilities.
Customer-centric attitude and a genuine passion for technology and digital user enablement.
Professional presentation and delivery skills with enthusiasm. Charisma and passion for technology.
Foundational knowledge of IT environments, troubleshooting, and networking concepts.
Demonstrated ability to quickly learn complex technical concepts.
The base salary for this role is between $75,000 an $85,000 plus annual bonus