Lead UX writer

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The community you will join:

UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with  Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here.

The difference you will make: 

From concept to launch, our UX writers create industry-leading experiences for guests and hosts that meaningfully impact the success of the company. In this role you will contribute ideas that further the vision of the product, define a project’s content strategy, and drive consensus for the language we use throughout the guest experience. 

A typical day: 

• Touch base with your team to review project goals and timelines

• Write clear and concise copy across multiple product touchpoints

• Develop inspiring, strategic ideas based on product requirements, data, and/or research

• Consider what language and design patterns best serve the UX

• Join writing team crits to present work and help sharpen the work of your teammates

• Present copy and design work to Design Directors, executives, or other stakeholders on your projects

• Connect with our critical cross-functional partners—accessibility, anti-discrimination,  legal, localization—to ensure we have the proper input on our work

Your expertise: 

• 8+ years of experience in UX writing, content design, or content strategy

• Experience shepherding ideas from early stage concepts to launch

• Experience working with and presenting to executive teams

• Experience writing content principles, messaging frameworks, and style guides

• Comfort working alongside other design disciplines in Figma, our primary collaboration tool

• Solid understanding of user experience design principles and interaction patterns

• Proven ability to collaborate with cross-functional teams in all stages design & build

• Comfortable in an ambiguous work environment

• Passion for Airbnb’s mission, commitment to diversity, and global mindset

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.