Lead Data Analyst – Customer Success Strategy & Ops (Strategic Initiatives)
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Job Title
Lead Data Analyst – Customer Success Strategy & Ops (Strategic Initiatives)
Role Summary
The HubSpot Customer Success Strategy and Operations team is looking for a Lead Data Analyst to join our team. This is an individual contributor leadership role, intended for individuals who have demonstrated the capability of taking cross-functional, mission-critical projects and delivering success.
In this role, you will combine deep data insights with business expertise to deliver comprehensive solutions that tackle critical challenges. This role offers exposure to HubSpot C-suites and growth opportunities for those who want to shape the future of the business.
Lead Business Analysts act as Strategic Advisors to executive leadership. You will focus on tackling the most ambiguous business questions, translating high-level corporate strategy into tangible operational requirements and ensuring alignment across cross-functional teams.
In this role, while you operate with a high degree of autonomy—leveraging AI tools to define analytical standards—you serve as a mentor to the Operations Analytics community, advising on frameworks and advocating for improvements in data governance.
What You’ll Do
Own the end-to-end metric work in emerging product and customer experience areas—partnering with management to define success measurements and driving clarity on “what good looks like.”
Deliver effective exploratory analyses and advanced methods to identify trends and key drivers of customer retention, outcomes, and operational performance.
Collaborate with cross-functional teams to develop and implement strategies that improve customer experience, retention, revenue growth, and operational efficiency.
Create effective dashboards and analytical artifacts to communicate insights to stakeholders and monitor business health.
Translate ambiguous, high-level business questions into clear analytical roadmaps and execution plans, communicating insights with a concrete plan for action.
Navigate an enterprise-scale data environment and own the development of scalable analytical assets that drive efficiency and consistency.
Proactively identify opportunities to improve standards, processes, and delivery for analytics work across the organization, advocating for improvements in architecture and data governance.
What You’ll Bring
Required Qualifications
Academic or professional experience with a heavy quantitative, analytical focus.
Track record of driving organization-wide impact by influencing decision-making with data while working with cross-functional executive stakeholders.
Exceptional communication skills, with a proven ability to present recommendations to outcomes-driven executive audiences.
Demonstrated passion for teaching, mentoring, or developing others—particularly without direct management authority.
Ability to work autonomously and drive influence through innovation in a high-growth, fast-changing SaaS environment.
Experience using AI to elevate analytical standards and scale project execution without sacrificing rigor.
Ability to package and present recommendations to executive stakeholders through a balance of quantitative analysis and qualitative strategic perspective.
Experience building commercial models (e.g., ROI, LTV) and forecasting trends to inform near-term and long-term operational decisions.
Nice-to-Have Qualifications
Experience partnering closely with Customer Success or Go-To-Market leadership teams.
Exposure to enterprise-scale analytics environments supporting customer lifecycle analytics.
Prior experience acting as an informal analytical leader within an analytics or operations community.
Where You’ll Work
Location: United States
Work location preference eligibility: Remote
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range:
$136,000—$204,000 USD
About the job
Apply for this position
Lead Data Analyst – Customer Success Strategy & Ops (Strategic Initiatives)
-
Job Title
Lead Data Analyst – Customer Success Strategy & Ops (Strategic Initiatives)
Role Summary
The HubSpot Customer Success Strategy and Operations team is looking for a Lead Data Analyst to join our team. This is an individual contributor leadership role, intended for individuals who have demonstrated the capability of taking cross-functional, mission-critical projects and delivering success.
In this role, you will combine deep data insights with business expertise to deliver comprehensive solutions that tackle critical challenges. This role offers exposure to HubSpot C-suites and growth opportunities for those who want to shape the future of the business.
Lead Business Analysts act as Strategic Advisors to executive leadership. You will focus on tackling the most ambiguous business questions, translating high-level corporate strategy into tangible operational requirements and ensuring alignment across cross-functional teams.
In this role, while you operate with a high degree of autonomy—leveraging AI tools to define analytical standards—you serve as a mentor to the Operations Analytics community, advising on frameworks and advocating for improvements in data governance.
What You’ll Do
Own the end-to-end metric work in emerging product and customer experience areas—partnering with management to define success measurements and driving clarity on “what good looks like.”
Deliver effective exploratory analyses and advanced methods to identify trends and key drivers of customer retention, outcomes, and operational performance.
Collaborate with cross-functional teams to develop and implement strategies that improve customer experience, retention, revenue growth, and operational efficiency.
Create effective dashboards and analytical artifacts to communicate insights to stakeholders and monitor business health.
Translate ambiguous, high-level business questions into clear analytical roadmaps and execution plans, communicating insights with a concrete plan for action.
Navigate an enterprise-scale data environment and own the development of scalable analytical assets that drive efficiency and consistency.
Proactively identify opportunities to improve standards, processes, and delivery for analytics work across the organization, advocating for improvements in architecture and data governance.
What You’ll Bring
Required Qualifications
Academic or professional experience with a heavy quantitative, analytical focus.
Track record of driving organization-wide impact by influencing decision-making with data while working with cross-functional executive stakeholders.
Exceptional communication skills, with a proven ability to present recommendations to outcomes-driven executive audiences.
Demonstrated passion for teaching, mentoring, or developing others—particularly without direct management authority.
Ability to work autonomously and drive influence through innovation in a high-growth, fast-changing SaaS environment.
Experience using AI to elevate analytical standards and scale project execution without sacrificing rigor.
Ability to package and present recommendations to executive stakeholders through a balance of quantitative analysis and qualitative strategic perspective.
Experience building commercial models (e.g., ROI, LTV) and forecasting trends to inform near-term and long-term operational decisions.
Nice-to-Have Qualifications
Experience partnering closely with Customer Success or Go-To-Market leadership teams.
Exposure to enterprise-scale analytics environments supporting customer lifecycle analytics.
Prior experience acting as an informal analytical leader within an analytics or operations community.
Where You’ll Work
Location: United States
Work location preference eligibility: Remote
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range:
$136,000—$204,000 USD