IT Support Specialist (Global IT Support Team)

Hi there!

We are Semrush, a global Tech company developing our own product – a platform for digital marketers.

Are you ready to be a part of it? This is your chance! We’re hiring for IT Support Specialist (Global IT Support Team).

Tasks in the role

• Investigating and diagnosing network problems

• Providing recommendations when it comes to improving the organization's IT systems

• Сonfiguration and installation of IT solutions

• Assisting onsite and remote co-workers with everyday IT needs

• Setting up new users and management of security, passwords, and backup

• Establishing network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls

• Responsibility for ensuring a timely end-user response and resolution as stated in SLA (Service Level Agreement)

Who we are looking for

• Deep knowledge of business apps (ex. Slack, Google Workspace, etc.)

• Experience in enterprise macOS management

• Cloud VoIP system administration (Zoom phone)

• Experience installing and configuring Fortigate and Cisco network equipment

• Experience with configuring and troubleshooting WLAN and LAN equipment

• Experience working with a ticketing system (ex. Jira)

• Experience with the remote support of end-users

• Must be able to lift and transport equipment upwards of 50lbs

• Strong critical-thinking and problem-solving skills

• Ability to clearly communicate with local and overseas team members

• Strong customer service, interpersonal, problem-solving, and troubleshooting skills

• Familiarity with AI concepts and tools, including LLM models, Agentic AI, and N8N automations.

• Good verbal and written English  

Not required, but a plus

• Familiarity with AI concepts and tools, including LLM models, Agentic AI, and N8N automations.

• Experience with implementing various forms of conference room equipment and configurations (Zoom Room, Chromebox for meetings)

• You share our common values: Trust, as we prefer to speak up and be our true selves; Sense of Ownership, as it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Change, as we are always looking to make things better

We will try to create all the right conditions for you to work and rest comfortably

• Flexible working hours

• Unlimited PTO

• Flexi Benefit for your hobby

• Employee Support Program

• Loss of family member financial aid

• Employee Resource Groups 

• Meals, snacks, and drinks at the office

• Corporate events

• Teambuilding

• Training, courses, conferences

• Gifts for employees

A  little more about our company

Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing. 

We've been developing our product for 16 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker.

10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,700 people around the world are working on its development. The Semrush team is constantly growing.

Our Diversity, Equity, and Inclusion commitments 

Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. 

Our new colleague, we are waiting for you!