IT Desktop Support Specialist

IT Support Desktop Specialist Location: Philippines-Remote Type: Full-Time Permanent Salary: 50,000 to 60,000/mo net Schedule: Monday through Friday from 8:00 AM to 5:00 PM CST. Hours may vary and include nights, weekends, and holidays. About the role: The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting, and administration.

Responsibilities: Provide technical support and remote help desk services to our clients, escalating when necessary.

Review current systems and make technical/process recommendations for improving efficiency.

Identify reoccurring issues in clients environment and proactively provide recommendations to improve efficiency, performance, and reliability of clients network.

Maintain client documentation.

Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.

Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.

Ability to perform in a call center environment.

Supporting multiple companies with end user requests and third-party business applications.

Efficiently communicate with technical and non-technical end users.

Act in accordance with client policies and procedures as set forth in the Employee Handbook.

Perform other related duties as assigned.

Qualifications:

Bachelors degree and two years of relevant experience; or equivalent combination of education and experience.

Current certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred.

1. Solid understanding of the administration of network operating systems, applications, and services found in a client environment.

2. Proficiency with business collaboration tools such as MS Office applications.

3. Communication Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.

4. Commitment See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you cant resolve it yourself, use resources to find someone who can.

5. Flexibility Adapt to changes in the work environment. Change approach or method to best fit the situation.

6. Teamwork Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others views and welcome feedback.

7. Time Management Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.