International CX Specialist
Company Description
InPost Group is an innovative European out-of-home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers (Paczkomat®) provides customers with a fast, convenient, and secure delivery option. Our mission is to provide best-in-class user experience for merchants and consumers. 'Simplify everything' – redefining e-commerce logistics. We work by innovating the market with constant technological research and with meticulous attention to the customer.
Job Description
We are currently seeking an International CX Specialist to join our Customer Experience team. This role operates in a dynamic and fast‑changing environment. You will be responsible for designing and optimizing customer experience (CX) across international markets to improve user satisfaction and increase conversion rates. You will ensure consistency of customer experiences across all brand touchpoints and support the company’s international expansion.
Key Responsibilities:
Analyze and understand customer needs in both the Polish and international markets.
Design and optimize services, including user experiences with APM machines, websites, and mobile applications (service design).
Monitor and analyze performance of implemented solutions and continuously improve them.
Participate in user research and usability testing.
Ensure consistency across all customer touchpoints.
Create personas, customer journey maps, and other CX-related tools.
Lead and manage projects from a CX perspective.
Qualifications
Minimum 2 years of experience in Customer Experience in international companies (including creating customer journeys and personas).
Minimum 2 years of experience in user research and data analysis.
Minimum 2 years of experience in service design.
Strong knowledge of UX principles and proficiency in design tools, including expert-level Figma skills.
Ability to conduct user research and derive insights from data.
Strong analytical skills and process‑oriented thinking.
Experience in project management.
Creative problem‑solving skills and an innovative mindset.
Very good command of English (B2/C1).
Excellent communication skills, independence, quality orientation, and the ability to build relationships with external stakeholders.
Nice to have: experience in e‑commerce/fintech, familiarity with Agile methodologies, project or analytical certifications, knowledge of French or Italian at B2 level.
Willingness to travel internationally.
Readiness to work in a dynamically changing environment.
Nice to Have:
Knowledge of WCAG
Additional Information
Why Join InPost?
Opportunity to work in a diverse, international, and cross-functional environment, along with leading experts.
You work and learn from a senior leader and their leadership bench, extending your experience and exposure in the e-commerce and logistics industry.
InPost is a growing company that offers its employees an increasing number of opportunities in several locations in Europe.
Fulfilling careers with a range of benefits for employees and investing in providing training opportunities for their development.
You will feel a part of the InPost community that makes an impact on sustainability, convenient deliveries, and circular economy every day.
Excellent working environment and Flexible hours
About the job
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International CX Specialist
Company Description
InPost Group is an innovative European out-of-home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers (Paczkomat®) provides customers with a fast, convenient, and secure delivery option. Our mission is to provide best-in-class user experience for merchants and consumers. 'Simplify everything' – redefining e-commerce logistics. We work by innovating the market with constant technological research and with meticulous attention to the customer.
Job Description
We are currently seeking an International CX Specialist to join our Customer Experience team. This role operates in a dynamic and fast‑changing environment. You will be responsible for designing and optimizing customer experience (CX) across international markets to improve user satisfaction and increase conversion rates. You will ensure consistency of customer experiences across all brand touchpoints and support the company’s international expansion.
Key Responsibilities:
Analyze and understand customer needs in both the Polish and international markets.
Design and optimize services, including user experiences with APM machines, websites, and mobile applications (service design).
Monitor and analyze performance of implemented solutions and continuously improve them.
Participate in user research and usability testing.
Ensure consistency across all customer touchpoints.
Create personas, customer journey maps, and other CX-related tools.
Lead and manage projects from a CX perspective.
Qualifications
Minimum 2 years of experience in Customer Experience in international companies (including creating customer journeys and personas).
Minimum 2 years of experience in user research and data analysis.
Minimum 2 years of experience in service design.
Strong knowledge of UX principles and proficiency in design tools, including expert-level Figma skills.
Ability to conduct user research and derive insights from data.
Strong analytical skills and process‑oriented thinking.
Experience in project management.
Creative problem‑solving skills and an innovative mindset.
Very good command of English (B2/C1).
Excellent communication skills, independence, quality orientation, and the ability to build relationships with external stakeholders.
Nice to have: experience in e‑commerce/fintech, familiarity with Agile methodologies, project or analytical certifications, knowledge of French or Italian at B2 level.
Willingness to travel internationally.
Readiness to work in a dynamically changing environment.
Nice to Have:
Knowledge of WCAG
Additional Information
Why Join InPost?
Opportunity to work in a diverse, international, and cross-functional environment, along with leading experts.
You work and learn from a senior leader and their leadership bench, extending your experience and exposure in the e-commerce and logistics industry.
InPost is a growing company that offers its employees an increasing number of opportunities in several locations in Europe.
Fulfilling careers with a range of benefits for employees and investing in providing training opportunities for their development.
You will feel a part of the InPost community that makes an impact on sustainability, convenient deliveries, and circular economy every day.
Excellent working environment and Flexible hours