Graduate Account Manager
Up to ZAR 400,000 salary on a full time, permanent employment contract Fully remote working anywhere in South Africa! 33 Days Paid Leave and Benefits Exciting high growth product, relied on by leading global brands, particularly within sports Working with the latest hardware, tech stack and tools SUMMARY Storyteller is a platform that allows brands to integrate Stories functionality into their apps and websites. The platform is in use by multiple global brands serving millions of users.
Join Storytellers account team as a Graduate Account Manager, where you will play a key role in nurturing client relationships and driving customer success.This role will own a portfolio of sports team clients, helping them get consistent day-to-day value from Storyteller while building strong relationships, driving adoption, and delivering commercial outcomes.
Ifyourea bright, enthusiastic graduate with a passion for the business side of sport,technologyand client satisfaction, and you want a role with real ownership and responsibility, please apply! RESPONSIBILITIES
As a Graduate Account Manager at Storyteller,youllbe a key point of contact for your portfolio of clients, building strong relationships and ensuring they are successful with our platform. In time, you willbe responsible for:
Owning a portfolio ofteam/ growth accounts and being the first person to respond to queries
Building andmaintainingstrong, long-lasting client relationships
Developing a deep understanding of your clientsorganisations,competitionsand sports and the outcomes they care about
Running regular check-ins and helping clients plan content,campaignsand platform usage
Monitoring client usage andidentifyingopportunities for expansion, as well as any risks to mitigate
Preparing Quarterly Business Reviews with actionable recommendations, progressreportsand account performance insights
Owning actions and next steps for your accounts, keeping everything up to date inAirtable/CRM
Working with Delivery and clients app vendors on any specific integration or upgrade projects
Advocating for client feedback with the Product team and helping shape our roadmap
Using AI to work faster and better (e.g., drafting emails/QBRs,summarisingcalls,analysingusage patterns, andmaintainingaccount notes)
Contributing to improvements in our account management processes and playbooks as we scale
QUALIFICATIONS Whatsimportant to us:
Excellent school and university grades
Excellent oral and written communication skills
A real interest in AI,technologyand recent advancements
A real interest in the business side of sport (and ideally, a love of watching/following sport)
Proactive attitude yourefirst on the scene grabbing hold of things
High ownership mindset and strong attention to detail
Comfort managing multiple clients and tasks simultaneously, with constant context-switching
Experience communicating directly with customers (internships, part-time roles, volunteering, etc. all count)
Proficiencyin Microsoft Office; bonus points ifyouveusedAirtableor similar tools
Reliable internet for remote work
YOUR WORKING ENVIRONMENT Modern Tech Stack
We use up-to-date tools,hardwareand methodologies across our teams. We are always on the lookout for better ways of working, and we make sure everyone has enough hardware firepower to excel (Windows or Mac). Agility & Openness for Ideas
We actively encourage the whole team to share ideas. Operating with the agility of a high-growth startup, alongside the support you can expect from a largerorganisation, means we encourage quick decision-making and an adaptive culture. Outstanding People
Great teams are built by a mix of personality, skills, and a passion for what people do. We are a small team that collaborates closely acrossproduct, engineering, delivery, and accounts. Flexibility
We are remote-first and support 100% remote working for this role. We care about outcomes and communication, not where you sit. RECRUITMENT PROCESS
Online video interview (short recordedanswers to a mixture of questions)
Follow-up exercise (compensated) to test skills relevant to this position
Final interview with Andy (Chief Delivery Officer)
Andthatsit!
----------------------
Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.
About the job
Apply for this position
Graduate Account Manager
Up to ZAR 400,000 salary on a full time, permanent employment contract Fully remote working anywhere in South Africa! 33 Days Paid Leave and Benefits Exciting high growth product, relied on by leading global brands, particularly within sports Working with the latest hardware, tech stack and tools SUMMARY Storyteller is a platform that allows brands to integrate Stories functionality into their apps and websites. The platform is in use by multiple global brands serving millions of users.
Join Storytellers account team as a Graduate Account Manager, where you will play a key role in nurturing client relationships and driving customer success.This role will own a portfolio of sports team clients, helping them get consistent day-to-day value from Storyteller while building strong relationships, driving adoption, and delivering commercial outcomes.
Ifyourea bright, enthusiastic graduate with a passion for the business side of sport,technologyand client satisfaction, and you want a role with real ownership and responsibility, please apply! RESPONSIBILITIES
As a Graduate Account Manager at Storyteller,youllbe a key point of contact for your portfolio of clients, building strong relationships and ensuring they are successful with our platform. In time, you willbe responsible for:
Owning a portfolio ofteam/ growth accounts and being the first person to respond to queries
Building andmaintainingstrong, long-lasting client relationships
Developing a deep understanding of your clientsorganisations,competitionsand sports and the outcomes they care about
Running regular check-ins and helping clients plan content,campaignsand platform usage
Monitoring client usage andidentifyingopportunities for expansion, as well as any risks to mitigate
Preparing Quarterly Business Reviews with actionable recommendations, progressreportsand account performance insights
Owning actions and next steps for your accounts, keeping everything up to date inAirtable/CRM
Working with Delivery and clients app vendors on any specific integration or upgrade projects
Advocating for client feedback with the Product team and helping shape our roadmap
Using AI to work faster and better (e.g., drafting emails/QBRs,summarisingcalls,analysingusage patterns, andmaintainingaccount notes)
Contributing to improvements in our account management processes and playbooks as we scale
QUALIFICATIONS Whatsimportant to us:
Excellent school and university grades
Excellent oral and written communication skills
A real interest in AI,technologyand recent advancements
A real interest in the business side of sport (and ideally, a love of watching/following sport)
Proactive attitude yourefirst on the scene grabbing hold of things
High ownership mindset and strong attention to detail
Comfort managing multiple clients and tasks simultaneously, with constant context-switching
Experience communicating directly with customers (internships, part-time roles, volunteering, etc. all count)
Proficiencyin Microsoft Office; bonus points ifyouveusedAirtableor similar tools
Reliable internet for remote work
YOUR WORKING ENVIRONMENT Modern Tech Stack
We use up-to-date tools,hardwareand methodologies across our teams. We are always on the lookout for better ways of working, and we make sure everyone has enough hardware firepower to excel (Windows or Mac). Agility & Openness for Ideas
We actively encourage the whole team to share ideas. Operating with the agility of a high-growth startup, alongside the support you can expect from a largerorganisation, means we encourage quick decision-making and an adaptive culture. Outstanding People
Great teams are built by a mix of personality, skills, and a passion for what people do. We are a small team that collaborates closely acrossproduct, engineering, delivery, and accounts. Flexibility
We are remote-first and support 100% remote working for this role. We care about outcomes and communication, not where you sit. RECRUITMENT PROCESS
Online video interview (short recordedanswers to a mixture of questions)
Follow-up exercise (compensated) to test skills relevant to this position
Final interview with Andy (Chief Delivery Officer)
Andthatsit!
----------------------
Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.