Global People Service Center Workday Coordinator

The Coordinator, Global People Service Center serves as the first point of contact for employees contacting the newly formed service center. The coordinator will manage incoming inquiries, issues and work requests related to People & Culture processes. This individual will collaborate closely with other teams to provide timely support and excellent customer service to employees. Key Responsibilities  

• Manage ticket queue for the Global People Service Center, prioritizing requests based upon the level of urgency and impact.

• Process transactions with speed, while not sacrificing quality or accuracy.

• Ensure that all documentation is kept up to date, is accurate and complete.

• Determine the appropriate course of action to bring issues and cases to resolution, escalating to other teams when appropriate.

• Perform administrative tasks in Workday such as name changes, location changes, employee movement and other tasks to support employees.

• Distribute letters and communications, via Workday and/or DocuSign to employees.

• Review Workday data for accuracy and completion.

• Maintain knowledge of policy and process changes to deliver accurate information to employees.

• Share learnings and best practices with other team members, both verbally and documented within the knowledge base.

• Analyze transactions and requests to identify efficiencies and drive People Service Center delivery optimization.

• Recommend creation of or updates to Job Aids to enable employee to self-service in Workday.

• Cross-train with People Operations team to expand skills and provide support for each other when volumes increase.

Required Skills

• Ability to handle sensitive information with discretion.

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent time management and organizational skills with attention to detail.

• Thorough understanding of human resource principles, practices, and procedures.

• Experience in service center related technologies.

• Experience with Workday HCM

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Ability to function well in a fast-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software

Experience

• 3+ years in Human Resources service center, operations management, or process improvement

• Working knowledge of core Human Resource functions

• Well-versed in local employment laws, regulations, and requirements

Work Conditions

• Night shift work schedule

• Remote work

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.