End User Research Lead - Senior BA

Job Family:

IT Project Management

Travel Required:

None

Clearance Required:

Active Secret

What You Will Do:

• Provide technical leadership for end-user research initiatives with domain expertise in user experience optimization. Establish research goals and plans that meet service delivery objectives.

• Direct and control research activities with overall responsibility for methodology and staffing. Interface with senior management regarding user requirements and service design recommendations. 

• Provide service delivery in accordance with ITIL v4, or current version, and in alignment with the ServiceNow Common Service Data Model (CSDM).

• The contractor’s service delivery shall be aligned and integrated with client’s current environment (i.e., ServiceNow) and future environment.

• Develop and deliver service management documents as established in support of this TO and as requested by the Government.

• The contractor shall provide technical capabilities, including program management, IT infrastructure and shared services, general IT, cybersecurity services, engineering design, telecommunications services, strategic analysis and planning, and emergency response.  The contractor shall utilize Information Technology Infrastructure Library (ITIL) practices for Information Technology Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its customers and end users. 

What You Will Need:

• US Citizenship is required

• Bachelor's degree or additional four years of exp required in lieu of degree.

• At least 5 years experience supporting large IT programs for DoD.

• At least two years experience leading issues analysis, including responsibility for producing and presenting deliverables for senior audiences.

• Experience with end user research.

• Ability to communicate complex technical problems to a non-technical audience 

• Excellent verbal and written communication skills​

•  An ACTIVE and MAINTAINED 'SECRET' Federal or DoD security clearance

What Would Be Nice To Have:

• Experience supporting Army Corps of Engineers G-6 programs.

The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.