Dispute Defense Specialist
At AffiniPay, we’re continuously tackling exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid! Our drive to become leaders in Fintech has fostered our fast-moving, growth-focused culture. We’ve assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth. We are eager to create, work together, and do whatever it takes to get the job done. We also know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our team-members’ growth and development, recognize accomplishments, and celebrate successes together. We’re building a winning team, and we need more creative, collaborative, and fun-loving people to help us get the job done!
The Dispute Defense Specialist assists our customers in their chargeback or dispute journey. The role is committed to putting our customers first and helping them retain their hard earned service payments from their clients.
Essential Functions and Responsibilities
Ensure processes for dispute defense are followed.
Interact with our customers via phone or email to explain how disputes work and advise on the best course for them.
Review customer documentation, advise on changes, and submit on their behalf.
Provide our customers status updates and explanations of decisions.
Always work to maintain our competitive advantage by giving our customers the best chargeback support in the industry.
Other duties as assigned
Requirements
3 or more years of relevant work experience with a Bachelor’s Degree
1+ years of relevant experience in the payments industry.
Superior written, oral skills and an ability to synthesize information and make clear, concise recommendations on course of action.
“Can-do” attitude that is always willing to go above and beyond their everyday tasks.
Strong attention to detail and organizational skills.
Ability to prioritize projects to meet timelines efficiently, adapt to changes in priorities quickly and manage multiple initiatives simultaneously.
Capable of working independently while also being team oriented, collaborative, diplomatic and flexible.
Dispute Defense Specialist
At AffiniPay, we’re continuously tackling exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid! Our drive to become leaders in Fintech has fostered our fast-moving, growth-focused culture. We’ve assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth. We are eager to create, work together, and do whatever it takes to get the job done. We also know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our team-members’ growth and development, recognize accomplishments, and celebrate successes together. We’re building a winning team, and we need more creative, collaborative, and fun-loving people to help us get the job done!
The Dispute Defense Specialist assists our customers in their chargeback or dispute journey. The role is committed to putting our customers first and helping them retain their hard earned service payments from their clients.
Essential Functions and Responsibilities
Ensure processes for dispute defense are followed.
Interact with our customers via phone or email to explain how disputes work and advise on the best course for them.
Review customer documentation, advise on changes, and submit on their behalf.
Provide our customers status updates and explanations of decisions.
Always work to maintain our competitive advantage by giving our customers the best chargeback support in the industry.
Other duties as assigned
Requirements
3 or more years of relevant work experience with a Bachelor’s Degree
1+ years of relevant experience in the payments industry.
Superior written, oral skills and an ability to synthesize information and make clear, concise recommendations on course of action.
“Can-do” attitude that is always willing to go above and beyond their everyday tasks.
Strong attention to detail and organizational skills.
Ability to prioritize projects to meet timelines efficiently, adapt to changes in priorities quickly and manage multiple initiatives simultaneously.
Capable of working independently while also being team oriented, collaborative, diplomatic and flexible.