POSITION SUMMARY

The Director/Senior Director of Revenue Operations (RevOps) will lead the alignment and optimization of UpKeep’s sales, marketing, and customer success (CS) teams to drive predictable revenue growth and operational efficiency. Reporting to the CFO, this high-visibility role manages and grows a small team while owning GTM data, processes, and systems that scale with our growth.

Ideal candidates bring deep SaaS RevOps expertise, strong analytical and strategic leadership skills, and the ability to collaborate cross-functionally to deliver measurable business impact.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

GTM & Strategy

• Align goals, KPIs, and lifecycle definitions across GTM teams

• Partner with Finance and GTM leadership on compensation plans and forecasting

• Optimize lead qualification, segmentation, and resource allocation

• Provide data-driven insights to improve acquisition, retention, and expansion

• Prioritize and execute high-ROI GTM initiatives

Data & Infrastructure

• Own data governance, hygiene, and a single source of truth for GTM metrics

• Streamline CRM, automation, and GTM systems for scalability

• Design processes for forecasting, territory planning, and expansion

Reporting & Analytics

• Deliver actionable insights on pipeline health, funnel metrics, and growth trends

• Manage performance dashboards, attribution models, and CS health metrics

• Prepare quarterly board-level reporting packages

Forecasting & Planning

• Lead ARR, renewal, and NRR forecasting with FP&A and CS

• Partner on annual planning, quarterly reforecasts, and weekly pipeline management

Enablement

• Drive adoption of systems and processes across GTM teams

• Support new product launches and effective onboarding of GTM hires

EXPERIENCE

• 7+ years in RevOps, Sales Ops, or similar leadership roles in SaaS

• Expertise in Salesforce, funnel management, and forecasting best practices

• Proven success driving cross-functional alignment and operational efficiency

• Experience in venture-backed, high-growth SaaS with board reporting preferred

KNOWLEDGE

• Strong analytical and reporting skills with executive-level presentation experience

• Full-funnel analytics, GTM optimization, and data governance expertise

• Skilled communicator and collaborator across sales, marketing, CS, and finance

DESIRED BEHAVIORS

• Adaptable, results-driven, and organized in a fast-paced environment

• Strong communicator and collaborator who fosters teamwork

• Ethical leader who acts with integrity and embodies UpKeep’s values

• Growth mindset with a focus on learning and continuous improvement

COMPENSATION 

This role will receive a competitive base salary + annual bonus + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is $180,000 - $210,000 USD per year.