Director of Product Management - Operations & Lender Enablement
Mission
As we work to help consumers achieve financial freedom, the Director of Product Management will own:
Ops & Lender Enablement: Responsible for reducing internal and customer friction from application through funding by simplifying workflows, applying agentic AI, and optimizing contact center and support systems. Key operating metrics: Conversion, Net Revenue per Loan, and Variable Cost per Loan. Also owns the supply side of the marketplace, developing a competitive lending ecosystem with broad lender participation, ample liquidity, and competitive offers. Also responsible for monetization via well-priced, high-attachment cross-sell products. Key operating metrics: Prequal Rate, Net Revenue per Loan, and Funding Conversion Rate.
This role is mission-critical to Caribou’s three-sided marketplace of Lenders, Consumers, and Distribution Partners. The Director of Product acts with a general manager mindset —crafting vision, managing the roadmap, leading a team and driving execution. The role calls for 50+% hands on work, deep user empathy, strong cross-functional collaboration, and a focus on measurable impact.
General Outcomes:
Connect Product to Company Strategy
Establish a clear, outcome-oriented product vision aligned to company goals.
Maintain a product operating rhythm with a multi-quarter roadmap balancing fast iteration with long-term value.
Deliver High-Impact Products
Partner closely with Research, Design, Usability, and Engineering to build user-centered, outcome-driven products.
Prioritize rigorously using data, experimentation, and modern product processes.
Drive execution excellence from vision to launch, ensuring delivery is measured, efficient, and outcome-focused.
Lead Scalable Experimentation & Optimization
Build and scale lean, data-visible product development workflows.
Cultivate a culture of high-velocity learning through rapid iteration and structured testing.
Improve conversion, funnel performance, and product decision quality via continuous experimentation.
Build and Lead a team
Be hands on AND build a small team of PMs and lead them to drive impact
Role-Specific Outcomes
Director of Product,Ops & Enablement
Build for Scale Ensure internal tools, lender integrations, and APIs scale to support 4x loan volume over 24 months—without compromising reliability, compliance, or experience.
Double Submit-to-Fund Conversion Expand lender participation across the credit spectrum. Optimize routing, prequal logic, and decision-engine infrastructure. Partner deeply with the Lending team to maximize fund rates.
Grow Revenue per Loan by 30% Optimize lender bounty, cross-sell pricing, and attachment. Identify backend improvements that increase revenue while maintaining a strong user experience.
Lower Variable Labor Cost per Loan by 70% Leverage automation, AI, and CCaaS tools to minimize manual tasks and improve workflow efficiency.
3x Contribution Profit per Loan with Sales & Ops Collaborate across teams to simplify human touchpoints when required. Build tools that enable scalable, low-skill, high-effectiveness support interactions.
Competencies
Caribou Values
Give a Damn – Deep ownership of outcomes for customers, partners, and Caribou.
Velocity – Prioritizes speed with direction. Acts with urgency, ships fast, iterates.
Make the Assist – Collaborates across teams. Removes blockers. Aligns priorities. Synthesizes complexity for ICs and execs alike. Remains calm and focused under pressure.
Role-Based Skills
Curiosity & Tech Exploration – Explores and adopts emerging technologies (especially AI) to improve both product development and personal workflows.
Technical Fluency – Interfaces deeply with engineering and data. Understands technical trade-offs and brings system-level thinking to product strategy.
Experience
10+ years in product management roles, preferably in technology-driven companies.
Built and led small teams of PM
Background in Computer Science, Engineering, or a related field; top-tier MBA a plus.
Experience in marketplace businesses and/or fintech/lending strongly preferred.
Demonstrated track record applying AI to product and workflow innovation.
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes:
Competitive compensation: $176k - $220k
Eligible for annual performance based incentive
Equity options
401(k) retirement plan
Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents
Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance
Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance
Up to $1,000 per year for eligible professional development expenses
Employee referral program
About the job
Apply for this position
Director of Product Management - Operations & Lender Enablement
Mission
As we work to help consumers achieve financial freedom, the Director of Product Management will own:
Ops & Lender Enablement: Responsible for reducing internal and customer friction from application through funding by simplifying workflows, applying agentic AI, and optimizing contact center and support systems. Key operating metrics: Conversion, Net Revenue per Loan, and Variable Cost per Loan. Also owns the supply side of the marketplace, developing a competitive lending ecosystem with broad lender participation, ample liquidity, and competitive offers. Also responsible for monetization via well-priced, high-attachment cross-sell products. Key operating metrics: Prequal Rate, Net Revenue per Loan, and Funding Conversion Rate.
This role is mission-critical to Caribou’s three-sided marketplace of Lenders, Consumers, and Distribution Partners. The Director of Product acts with a general manager mindset —crafting vision, managing the roadmap, leading a team and driving execution. The role calls for 50+% hands on work, deep user empathy, strong cross-functional collaboration, and a focus on measurable impact.
General Outcomes:
Connect Product to Company Strategy
Establish a clear, outcome-oriented product vision aligned to company goals.
Maintain a product operating rhythm with a multi-quarter roadmap balancing fast iteration with long-term value.
Deliver High-Impact Products
Partner closely with Research, Design, Usability, and Engineering to build user-centered, outcome-driven products.
Prioritize rigorously using data, experimentation, and modern product processes.
Drive execution excellence from vision to launch, ensuring delivery is measured, efficient, and outcome-focused.
Lead Scalable Experimentation & Optimization
Build and scale lean, data-visible product development workflows.
Cultivate a culture of high-velocity learning through rapid iteration and structured testing.
Improve conversion, funnel performance, and product decision quality via continuous experimentation.
Build and Lead a team
Be hands on AND build a small team of PMs and lead them to drive impact
Role-Specific Outcomes
Director of Product,Ops & Enablement
Build for Scale Ensure internal tools, lender integrations, and APIs scale to support 4x loan volume over 24 months—without compromising reliability, compliance, or experience.
Double Submit-to-Fund Conversion Expand lender participation across the credit spectrum. Optimize routing, prequal logic, and decision-engine infrastructure. Partner deeply with the Lending team to maximize fund rates.
Grow Revenue per Loan by 30% Optimize lender bounty, cross-sell pricing, and attachment. Identify backend improvements that increase revenue while maintaining a strong user experience.
Lower Variable Labor Cost per Loan by 70% Leverage automation, AI, and CCaaS tools to minimize manual tasks and improve workflow efficiency.
3x Contribution Profit per Loan with Sales & Ops Collaborate across teams to simplify human touchpoints when required. Build tools that enable scalable, low-skill, high-effectiveness support interactions.
Competencies
Caribou Values
Give a Damn – Deep ownership of outcomes for customers, partners, and Caribou.
Velocity – Prioritizes speed with direction. Acts with urgency, ships fast, iterates.
Make the Assist – Collaborates across teams. Removes blockers. Aligns priorities. Synthesizes complexity for ICs and execs alike. Remains calm and focused under pressure.
Role-Based Skills
Curiosity & Tech Exploration – Explores and adopts emerging technologies (especially AI) to improve both product development and personal workflows.
Technical Fluency – Interfaces deeply with engineering and data. Understands technical trade-offs and brings system-level thinking to product strategy.
Experience
10+ years in product management roles, preferably in technology-driven companies.
Built and led small teams of PM
Background in Computer Science, Engineering, or a related field; top-tier MBA a plus.
Experience in marketplace businesses and/or fintech/lending strongly preferred.
Demonstrated track record applying AI to product and workflow innovation.
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes:
Competitive compensation: $176k - $220k
Eligible for annual performance based incentive
Equity options
401(k) retirement plan
Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents
Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance
Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance
Up to $1,000 per year for eligible professional development expenses
Employee referral program