Director of Operations - Technology & Innovation

JOB SUMMARY 

At Code.org, we’re on a mission to expand access to computer science in every classroom. To scale our impact, we’re seeking a Director of Operations & Innovation—a systems-minded, technology-forward leader who will architect the infrastructure that powers a high-performing, relationship-driven fundraising team. You will play a critical role in designing and evolving the processes, tools, and data insights that enable our fundraising strategy to succeed at scale.

DUTIES AND RESPONSIBILITIES

As a Director of Operations at Code.org, you will:

• Architect and Optimize Systems: Lead the strategic evolution of our donor systems—including Salesforce and integrated platforms—to support a growing portfolio of major donors, corporate partners, and institutional funders.

• Drive Operational Excellence: Design and implement repeatable, scalable processes for stewardship, gift processing, revenue forecasting, and donor pipeline management.

• Steward Technology and Innovation: Serve as the primary system administrator for Salesforce, continuously assessing and implementing new tools that improve the team’s effectiveness and user experience. Head systems that secure timely, personalized, and meaningful donor acknowledgment through various channels and propose innovative tools and platforms to boost the squad's efficiency and impact.

• Advance Data Intelligence and Dashboards: Own, develop, sustain, and analyze our performance dashboards, reports, and analytics that enable the team to measure progress, forecast revenue, and identify gaps in donor cultivation.

• Fuel Strategic Fundraising: Partner with frontline fundraisers to prioritize opportunities, drive follow-through, and coordinate cross-team execution for multi-million-dollar gifts and campaigns.

• Own Revenue Operations: Oversee gift entry, processing, acknowledgment, and reconciliation in close collaboration with Finance; ensure compliance, accuracy, and donor trust.

• Support Cross-Functional Collaboration: Act as a connective tissue across Development, Finance, Marketing, US Strategy, and Product to ensure data integrity and process alignment.

EXPERIENCE & QUALIFICATIONS

We seek candidates who have:

• 8–12 years of experience in development operations, sales operations, or revenue operations, ideally in a fast-moving nonprofit, tech company, or hybrid environment.

• Strong technical fluency with Salesforce CRM and validated experience implementing and optimizing CRM systems to support fundraising or sales performance.

• Strategic problem-solver with the ability to design for scale while remaining grounded in daily execution.

• Data-savvy operator who can build dashboards, surface insights, and advise teams based on pipeline performance and donor behavior.

• Strong collaborator and communicator, able to translate between technical, financial, and fundraising languages and ability to train reps and managers and drive change management on the strategic and tactical level..

• Meticulous attention to detail and exceptional interpersonal skills.

• A passion for Code.org’s mission and belief in the power of education and innovation to change the world.

We prefer candidates who also have:

• Experience specifically in fast-moving nonprofit or hybrid nonprofit/tech settings (if not already covered by the 8–12 years of experience).

• A tech-forward orientation, proactively exploring and integrating new platforms and tools to enhance team efficiency and impact.

• Demonstrated experience training reps and managers at both the tactical and strategic levels.

In addition, candidates must:

• Be a U.S. Citizen or Permanent Resident

• Work within the United States

• Pass a pre-employment background check

• Be willing to travel a minimum of two times per year for team events 

WHO WE ARE LOOKING FOR

• Builder’s mindset. We’re looking for adaptable, result-driven team members who thrive in dynamic environments and can navigate shifting priorities with ease. In this role, you’ll embrace change, pivot strategies as needed, and drive impactful solutions that align with evolving business needs. If you excel in fast-paced settings and enjoy turning challenges into opportunities, we’d love to have you on our team!

• We are hard on problems and kind to each other. We stay focused on the challenge of bringing computer science to students and teachers globally. We recognize that each of us brings the best of our intentions to support our mission and give grace when we make mistakes.

• A growth mindset fuels us. We approach each challenge with curiosity. We give feedback kindly and candidly; we receive feedback openly. We learn from our mistakes and look for ways to increase the reach and impact of our work.

• Player-coach Managers. We seek hands-on managers with player-coach mindsets who can strategize, execute, mentor, and contribute. As a manager, you balance leadership with direct involvement, guiding your team while rolling up your sleeves to drive results.

WHAT IS THE INTERVIEW PROCESS LIKE?

Step 1: Informational Interview - learn more about the role and share your experience (30 minutes) Step 2: Homework (~3 hours) Step 3: Interviews with several members of the Code.org team (~ 3 hours) Step 4: Final Interview (1 hour) Step 5: Reference Checks 

All interviews are currently being conducted virtually via Zoom

TO APPLY

Our team will review all applications on an ongoing basis and if we believe your qualifications would make a great fit, we'll contact you to schedule an informational interview.

COMPENSATION & BENEFITS PACKAGE

The expected salary range for this position is $102,600 - $114,000. Most offers are on the lower end of the salary range and are at the company’s sole discretion based on the final candidate’s experience. This allows us to provide a fair and equitable approach to compensation when setting pay and maintaining internal pay equity.