Director II - Relationship Management
Description
Are you ready to lead one of Liberty Mutual’s most strategic partnerships and make an immediate impact on growth? This is your chance to expand our Personal Lines relationship with a large external Agency – a high-volume, high-impact partnership that fuels our omni-channel distribution strategy. In this role you’ll be the go-to Relationship Manager driving innovation, profitability, and collaboration across two industry giants. If you thrive in fast-paced environments, love solving complex challenges, and want to shape the future of partnership distribution, this is the opportunity for you.
As a Director II within our Strategic Partnership Group (SPG), you will manage and grow one of our largest partnerships – an account essential to our omni-channel distribution strategy. SPG is a vital growth engine that drives high-quality personal and small commercial leads to our Direct channel through thousands of affinity partnerships and strategic third-party appointments. By fueling Liberty’s omni-channel distribution, SPG generates meaningful premium and competitive advantages through innovation and business development expertise.
In this role you will serve as a primary contact for the partner’s sales, service and tech management teams for personal lines, operating independently with limited direction. You will leverage your strong influencing, communication, analytical, and collaborative skills to champion operational excellence and business development. You will also work cross-functionally with internal teams in Underwriting, Product, Claims, Technology and more, to address business challenges, lead tech modernization prioritization, implement new products, and optimize agency performance. And often you will serve as the dedicated bridge between USRMs best interests and what it takes to win now, delicately managing this balance to ensure a mutually beneficial outcome. This role is critical in ensuring overall growth, profitability and retention of the Agency partnership.
We are looking for someone with strong technical acumen, strategic and analytical thinking, and who is entrepreneurial, inquisitive, data-savvy, and passionate about partnership distribution. If you thrive in fast-paced, innovative environments and want to make an immediate impact, this is your opportunity.
Key Responsibilities:
Manage and Grow B2B2C: Independently manage a key strategic relationship, driving new business, profitability, and retention.
Build Relationships: Cultivate strong connections across organizational levels – from frontline agents to senior leaders – adapting your communication to diverse cross-functional audiences.
Champion Collaboration: Foster teamwork internally and externally, influencing and advocating for both Liberty Mutual and the Partner to achieve shared goals.
Analytical Problem Solving: Conduct analyses and drive data-driven decisions from reporting; experience with PowerBI is required. Proven ability to proactively identify trends and implement solutions through compelling storytelling.
Team Leadership: Collaborate with a geographically dispersed team of Relationship Managers, Analysts, & Product Owners to optimize processes, troubleshoot issues, and maintain alignment.
Product Expertise: Have the aptitude to quickly learn Liberty’s personal lines’ products and systems, as well as the custom Partner’s sales integration.
Balance Win Now and Vision: Anticipate trends and effectively prioritize tradeoff decisions with scarce resources while setting a clear direction for future needs.
What We are Looking For:
Proven experience managing complex, high-volume partner or client relationships in insurance or related industries
Entrepreneurial spirit and eagerness to learn in a fast-paced environment
Ability to work independently, prioritize competing demands, and solve problems creatively and decisively
Excellent interpersonal communication skills with the ability to adapt style for diverse audiences
Analytical skills and comfort working with data; experience using PowerBI or similar tools is required
Familiarity with insurance call center operations, agency workflows, and P&L management is highly desirable
Collaborative mindset with a passion for driving business results through cross-functional teamwork
Qualifications
Bachelor`s degree or equivalent experience required
Advanced degree such as MBA and/or CPCU certification preferred
Demonstrated ability to exercise advanced negotiation skills and resolve complex business issues with internal and external parties
Advanced knowledge of marketing practices and insurance products as demonstrated through the ability to present products and recommend marketing initiatives to clients
Excellent verbal and written communication skills
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices
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Director II - Relationship Management
Description
Are you ready to lead one of Liberty Mutual’s most strategic partnerships and make an immediate impact on growth? This is your chance to expand our Personal Lines relationship with a large external Agency – a high-volume, high-impact partnership that fuels our omni-channel distribution strategy. In this role you’ll be the go-to Relationship Manager driving innovation, profitability, and collaboration across two industry giants. If you thrive in fast-paced environments, love solving complex challenges, and want to shape the future of partnership distribution, this is the opportunity for you.
As a Director II within our Strategic Partnership Group (SPG), you will manage and grow one of our largest partnerships – an account essential to our omni-channel distribution strategy. SPG is a vital growth engine that drives high-quality personal and small commercial leads to our Direct channel through thousands of affinity partnerships and strategic third-party appointments. By fueling Liberty’s omni-channel distribution, SPG generates meaningful premium and competitive advantages through innovation and business development expertise.
In this role you will serve as a primary contact for the partner’s sales, service and tech management teams for personal lines, operating independently with limited direction. You will leverage your strong influencing, communication, analytical, and collaborative skills to champion operational excellence and business development. You will also work cross-functionally with internal teams in Underwriting, Product, Claims, Technology and more, to address business challenges, lead tech modernization prioritization, implement new products, and optimize agency performance. And often you will serve as the dedicated bridge between USRMs best interests and what it takes to win now, delicately managing this balance to ensure a mutually beneficial outcome. This role is critical in ensuring overall growth, profitability and retention of the Agency partnership.
We are looking for someone with strong technical acumen, strategic and analytical thinking, and who is entrepreneurial, inquisitive, data-savvy, and passionate about partnership distribution. If you thrive in fast-paced, innovative environments and want to make an immediate impact, this is your opportunity.
Key Responsibilities:
Manage and Grow B2B2C: Independently manage a key strategic relationship, driving new business, profitability, and retention.
Build Relationships: Cultivate strong connections across organizational levels – from frontline agents to senior leaders – adapting your communication to diverse cross-functional audiences.
Champion Collaboration: Foster teamwork internally and externally, influencing and advocating for both Liberty Mutual and the Partner to achieve shared goals.
Analytical Problem Solving: Conduct analyses and drive data-driven decisions from reporting; experience with PowerBI is required. Proven ability to proactively identify trends and implement solutions through compelling storytelling.
Team Leadership: Collaborate with a geographically dispersed team of Relationship Managers, Analysts, & Product Owners to optimize processes, troubleshoot issues, and maintain alignment.
Product Expertise: Have the aptitude to quickly learn Liberty’s personal lines’ products and systems, as well as the custom Partner’s sales integration.
Balance Win Now and Vision: Anticipate trends and effectively prioritize tradeoff decisions with scarce resources while setting a clear direction for future needs.
What We are Looking For:
Proven experience managing complex, high-volume partner or client relationships in insurance or related industries
Entrepreneurial spirit and eagerness to learn in a fast-paced environment
Ability to work independently, prioritize competing demands, and solve problems creatively and decisively
Excellent interpersonal communication skills with the ability to adapt style for diverse audiences
Analytical skills and comfort working with data; experience using PowerBI or similar tools is required
Familiarity with insurance call center operations, agency workflows, and P&L management is highly desirable
Collaborative mindset with a passion for driving business results through cross-functional teamwork
Qualifications
Bachelor`s degree or equivalent experience required
Advanced degree such as MBA and/or CPCU certification preferred
Demonstrated ability to exercise advanced negotiation skills and resolve complex business issues with internal and external parties
Advanced knowledge of marketing practices and insurance products as demonstrated through the ability to present products and recommend marketing initiatives to clients
Excellent verbal and written communication skills
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices