Customer Support Specialist
FULL-TIME / 100% Remote / Schedule: 11-7 Central Timezone or 12-8 Eastern Timezone
We can consider candidates in TX, GA, NC, NH, MA, MN, RI, MI, FL
Customer Success Specialist
Skedda is a leading global booking management platform dedicated to streamlining venue and space reservations and scheduling. We serve over 7,000 customers and nearly two million users across the world. Today, the product includes functionality such as floor plan visualizations, venue booking, pricing and payments capabilities, and utilization reports and analytics. Skedda has won awards from G2, Capterra, and SoftwareAdvice.
AllBooked by Skedda is our business unit focused on businesses monetizing their venues. Our customers include athletic facilities, studios, creative spaces, event venues, community centers, and coworking spaces. We’re experiencing significant growth in our AllBooked segment, making it an exciting time to join the AllBooked team.
Role overview
Centers around a PhD-level understanding of our product
Being curious about customers’ unique space scheduling scenarios
Collecting and reporting feedback to assist with product development decisions
Collaborating with the broader team on support strategy, product strategy, and customer relationship management
Day to day responsibilities
Answering questions via email/chat/video/phone from prospective and existing customers about our product
Helping customers find solutions to their unique scheduling scenarios
Providing customers with product demos via video link
Updating internal product collateral (knowledge base, etc.)
About You
You’re a strong verbal and written communicator
You’re a systems thinker who can help bring clarity to complex ideas
You keep customer needs top of mind during your design and decision-making process
You can balance a pragmatic problem-solving approach with a strong attention to detail
You welcome feedback to improve your skills and work
You take initiative and work with a healthy sense of urgency
Skills & Experience
This is an early-career opportunity for someone excited to grow in customer support at a fast-paced SaaS company.
Demonstrate outstanding written and verbal communication in English
Have a friendly, engaging, and professional manner
Strong interest in technology/SaaS products
Have experience in customer/client interaction
Motivated to help customers get the most out of our product
Highly organized, with attention to detail
Bonus: Spanish language skills
Benefits
Competitive salary, benefits package, and paid time off
Flexible schedule
Creative and collaborative work environment
Direct exposure to the leadership team across departments
Be empowered to leave a significant mark on the product and the customers
About us
We’re an international team from 20+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly.
At Skedda, our Mission is to empower organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues:
We are a community
Quality is at our core
Take ownership
Create momentum every day
Tackle hard problems
Be curious
We are defining the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We’re growing fast with a lot of new opportunities ahead!
To learn more about Skedda, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues.
Customer Support Specialist
FULL-TIME / 100% Remote / Schedule: 11-7 Central Timezone or 12-8 Eastern Timezone
We can consider candidates in TX, GA, NC, NH, MA, MN, RI, MI, FL
Customer Success Specialist
Skedda is a leading global booking management platform dedicated to streamlining venue and space reservations and scheduling. We serve over 7,000 customers and nearly two million users across the world. Today, the product includes functionality such as floor plan visualizations, venue booking, pricing and payments capabilities, and utilization reports and analytics. Skedda has won awards from G2, Capterra, and SoftwareAdvice.
AllBooked by Skedda is our business unit focused on businesses monetizing their venues. Our customers include athletic facilities, studios, creative spaces, event venues, community centers, and coworking spaces. We’re experiencing significant growth in our AllBooked segment, making it an exciting time to join the AllBooked team.
Role overview
Centers around a PhD-level understanding of our product
Being curious about customers’ unique space scheduling scenarios
Collecting and reporting feedback to assist with product development decisions
Collaborating with the broader team on support strategy, product strategy, and customer relationship management
Day to day responsibilities
Answering questions via email/chat/video/phone from prospective and existing customers about our product
Helping customers find solutions to their unique scheduling scenarios
Providing customers with product demos via video link
Updating internal product collateral (knowledge base, etc.)
About You
You’re a strong verbal and written communicator
You’re a systems thinker who can help bring clarity to complex ideas
You keep customer needs top of mind during your design and decision-making process
You can balance a pragmatic problem-solving approach with a strong attention to detail
You welcome feedback to improve your skills and work
You take initiative and work with a healthy sense of urgency
Skills & Experience
This is an early-career opportunity for someone excited to grow in customer support at a fast-paced SaaS company.
Demonstrate outstanding written and verbal communication in English
Have a friendly, engaging, and professional manner
Strong interest in technology/SaaS products
Have experience in customer/client interaction
Motivated to help customers get the most out of our product
Highly organized, with attention to detail
Bonus: Spanish language skills
Benefits
Competitive salary, benefits package, and paid time off
Flexible schedule
Creative and collaborative work environment
Direct exposure to the leadership team across departments
Be empowered to leave a significant mark on the product and the customers
About us
We’re an international team from 20+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly.
At Skedda, our Mission is to empower organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues:
We are a community
Quality is at our core
Take ownership
Create momentum every day
Tackle hard problems
Be curious
We are defining the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We’re growing fast with a lot of new opportunities ahead!
To learn more about Skedda, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues.