Customer Support Specialist
As a Customer Support Specialist, you'll provide responsive, knowledgeable support to customers, partners, and internal teams. You'll troubleshoot issues, share solutions, and contribute to continuous improvement of our support resources. Deliver technical support for eMaint software via phone, email, chat, and web meetings. Troubleshoot and resolve customer issues in a Microsoft and web-based environment. Clearly document customer interactions and technical issues in real time. Collaborate with team members to ensure a seamless and high-quality support experience. Contribute to product documentation and knowledge base articles. Participate in software testing to help ensure quality releases. Approach each interaction with empathy, patience, and a customer-first mindset. Strong problem-solving skills and mechanical aptitude. Excellent verbal and written communication skills. Ability to work independently and manage multiple tasks in a fast-paced environment. A collaborative mindset and a desire to help others. Bachelor's degree (B.A. or B.S.) preferred. Experience in customer service or technical support. Familiarity with databases or software troubleshooting.
About the job
Apply for this position
Customer Support Specialist
As a Customer Support Specialist, you'll provide responsive, knowledgeable support to customers, partners, and internal teams. You'll troubleshoot issues, share solutions, and contribute to continuous improvement of our support resources. Deliver technical support for eMaint software via phone, email, chat, and web meetings. Troubleshoot and resolve customer issues in a Microsoft and web-based environment. Clearly document customer interactions and technical issues in real time. Collaborate with team members to ensure a seamless and high-quality support experience. Contribute to product documentation and knowledge base articles. Participate in software testing to help ensure quality releases. Approach each interaction with empathy, patience, and a customer-first mindset. Strong problem-solving skills and mechanical aptitude. Excellent verbal and written communication skills. Ability to work independently and manage multiple tasks in a fast-paced environment. A collaborative mindset and a desire to help others. Bachelor's degree (B.A. or B.S.) preferred. Experience in customer service or technical support. Familiarity with databases or software troubleshooting.