Customer Support Representative I

The Customer Support Representative I responds to tier one customer inquiries (internal and external) via our phone, chat or email clients, while upholding our Support Vision statement of providing a warm, personalized and consultative experience to delight each individual with a quality interaction.  

In this role, you will: 

• Effectively communicate (via clear, concise instructions) with customers via phone, chat or email to answer tier one questions and/or troubleshoot tier one issues on supported operating systems and browsers, applying training and resources to provide solutions to the problems presented 

• Gain familiarity of all Renaissance products, services and support processes for effective support of our customers 

• Analyze customer needs and refer to other departments as needed 

• Adhere to case management guidelines and maintain expected levels of representative metric goals 

• Work cooperatively across diverse teams and skill sets 

• Assist with department projects 

Qualifications

For this role, you must have: 

• High school diploma/GED, and 

• Minimum one year experience in related field, OR 

• Equivalent combination of education and experience 

Bonus points for: 

• College coursework 

• Call center experience 

• Familiarity with PC applications, MS office suite of products, and Windows and/or Mac operating systems 

• Spanish fluency 

Additional Information

Salary/Wage:  $17.00 per hour

This range is based on national market data and may vary by location.

Benefits:

• World Class Benefits: Medical, Prescription, Dental, Vision, Telehealth

• Health Savings and Flexible Spending Accounts

• 401(k) and Roth 401(k) with company match

• Paid Vacation and Sick Time Off

• 13 Paid Holidays

• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program

• Tuition Reimbursement

• Life & Disability Insurance

• Well-being and Employee Assistance Programs