Customer Onboarding Specialist
Who we are
Typeform is a refreshingly different kind of form builder. Our platform helps over 150,000 businesses collect the data they need with forms, surveys, and quizzes people actually enjoy filling out. With over 500 million responses collected each year, Typeform integrates seamlessly with tools like Slack, Zapier, and HubSpot to make data collection feel human — and powerful.
About the Team
We don’t just land customers — we help them thrive. As a Customer Onboarding Specialist on our Customer Success team, you’ll be the first point of contact for new Enterprise Plan customers as they begin their journey with Typeform.
Your mission? Set them up for long-term success by leading high-impact onboarding experiences that align with their goals, help them quickly realize value, and build a strong foundation for adoption, expansion, and renewal.
What you’ll do
Guide new Enterprise Plan customers through the onboarding process, helping them define success and build initial use cases
Run tailored onboarding sessions that focus on product education, workflow setup, and early wins
Collaborate with Account Executives and Customer Success Managers to ensure a seamless handoff and cohesive customer journey
Track onboarding progress, usage data, and engagement signals to manage timelines and flag potential risks proactively
Document and scale onboarding processes that support repeatability and efficiency
Advocate for the voice of the customer internally, sharing feedback with Product, Support, and other teams
What you bring
Experience in a customer-facing role within SaaS — onboarding, customer success, or implementation preferred
A background in research (e.g., user research, market research, behavioral science, or analytics) is highly valued
Strong communication and project management skills — you're organized, empathetic, and proactive
Ability to explain technical concepts in a clear, approachable way to a variety of audiences
Comfortable working with data and tools to track customer behavior and progress
A collaborative mindset — you love working cross-functionally to deliver better outcomes
Bonus: familiarity with product-led growth (PLG) motions or usage-based models
No one likes a guessing game — that’s why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset. We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way.
Pay range
$60,000—$80,000 USD
About the job
Apply for this position
Customer Onboarding Specialist
Who we are
Typeform is a refreshingly different kind of form builder. Our platform helps over 150,000 businesses collect the data they need with forms, surveys, and quizzes people actually enjoy filling out. With over 500 million responses collected each year, Typeform integrates seamlessly with tools like Slack, Zapier, and HubSpot to make data collection feel human — and powerful.
About the Team
We don’t just land customers — we help them thrive. As a Customer Onboarding Specialist on our Customer Success team, you’ll be the first point of contact for new Enterprise Plan customers as they begin their journey with Typeform.
Your mission? Set them up for long-term success by leading high-impact onboarding experiences that align with their goals, help them quickly realize value, and build a strong foundation for adoption, expansion, and renewal.
What you’ll do
Guide new Enterprise Plan customers through the onboarding process, helping them define success and build initial use cases
Run tailored onboarding sessions that focus on product education, workflow setup, and early wins
Collaborate with Account Executives and Customer Success Managers to ensure a seamless handoff and cohesive customer journey
Track onboarding progress, usage data, and engagement signals to manage timelines and flag potential risks proactively
Document and scale onboarding processes that support repeatability and efficiency
Advocate for the voice of the customer internally, sharing feedback with Product, Support, and other teams
What you bring
Experience in a customer-facing role within SaaS — onboarding, customer success, or implementation preferred
A background in research (e.g., user research, market research, behavioral science, or analytics) is highly valued
Strong communication and project management skills — you're organized, empathetic, and proactive
Ability to explain technical concepts in a clear, approachable way to a variety of audiences
Comfortable working with data and tools to track customer behavior and progress
A collaborative mindset — you love working cross-functionally to deliver better outcomes
Bonus: familiarity with product-led growth (PLG) motions or usage-based models
No one likes a guessing game — that’s why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset. We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way.
Pay range
$60,000—$80,000 USD