Credit & Collections Specialist
Who We Are
At Platform Science, we’re working to connect everything that moves.
Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.
Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.
We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.
About the Role
We are looking for a talented and experienced Credit and Collections Specialist to join our team in North America. In this fast-paced role, you will be responsible for executing crucial credit approvals and collecting cash for the company by focusing your collections efforts on an assigned portfolio of customers located in the US and Canada. You will use your expertise to process and analyze credit applications, recommend credit limits, and navigate credit arrangements. Further, you'll analyze accounts receivable reports for customers in your portfolio, track overdue accounts, and interact with customers (including, but not limited to, participating in customer meetings, sending statements, reminder notices, and invoices) in order to collect payment on open balances.
Essential Responsibilities
Review sales orders on credit hold for approval from hold
Proactively analyze aged A/R balances, contact customers, and develop a plan to collect outstanding payments
Process credit card transactions and monitor monthly auto-pay activity
Log all customer contacts and collection activities into a collection software system
Make recommendations on monthly customer credits and bad debt reserves
Liaising between the customer and various cross functional teams (e.g. Sales team, Cash Application, Accounting) in order to bring open balances to a resolution.
Complete month-end and quarter-end deliverables in a timely manner
Consistently improve productivity and efficiency through reviewing relevant KPIs, participating in and contributing to process improvement initiatives, time management and change management initiatives.
Education and Experience
Bachelor’s degree in Finance, Accounting or a related field
About 3-5 years of direct experience in working on a credit & collections team along with experience in working closely with a cash application team
Significant customer A/R portfolio management experience with demonstrated experience in effectively reducing aged A/R by active collections.
Demonstrated experience in improving DSO, CEI, and other relevant Credit & Collections KPIs
Demonstrated understanding of the general billing process and the order-to-cash cycle.
Ability to make sound recommendations (along with supporting business case) for exception cases such as credits due to customers and balances that could potentially be considered for bad debt write off
Demonstrated experience in the month-end and quarter-end close processes for credit & collections along with a solid understanding of how credit & collections impacts other Finance and Accounting processes.
Strong analytical, math, and account reconciliation skills
Experience with using an ERP, CRM, and collections software
High level of proficiency in Microsoft Office and Google Suite
Excellent communication, analytical, and organizational skills that are clearly demonstrated in prior experience.
Preferred Skills and Experiences
CPA or MBA preferred
Demonstrated experience and strong proficiency with NetSuite, GetPaid, D&B Finance Analytics, and Salesforce
Experience in working with a 3rd party collections agency
Good understanding of SaaS products and SaaS metrics
Platform Science Benefits Highlights
The company offers various benefits to regular, full-time employees including:
Medical, dental, and vision insurance
Short-term and long-term disability insurances
AD&D and life insurance
401k plan
Paid vacation, sick leave and holidays
Six weeks of paid parental leave
For more information please see the Benefits Highlights brochure for regular, full-time employees.
In addition, you can access the Benefit Highlights brochure for regular, full-time employees by copying and pasting the link into your browser: https://www.platformscience.com/benefits.
This is an exempt role. Our job titles for each posting may span across more than one job level. The estimated base salary for this role is between $69,285 and $93,666. The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant trainings and certifications, business needs, market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice).
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
At this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states.
Beware job scams! Our recruiters use @platformscience.com emails only. We don’t interview via text/message. We don't ask for software downloads (except Zoom) or sensitive info (like SSN/bank). Suspect fraud? Report it to law enforcement & peopleops@platformscience.com.
About the job
Apply for this position
Credit & Collections Specialist
Who We Are
At Platform Science, we’re working to connect everything that moves.
Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.
Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.
We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.
About the Role
We are looking for a talented and experienced Credit and Collections Specialist to join our team in North America. In this fast-paced role, you will be responsible for executing crucial credit approvals and collecting cash for the company by focusing your collections efforts on an assigned portfolio of customers located in the US and Canada. You will use your expertise to process and analyze credit applications, recommend credit limits, and navigate credit arrangements. Further, you'll analyze accounts receivable reports for customers in your portfolio, track overdue accounts, and interact with customers (including, but not limited to, participating in customer meetings, sending statements, reminder notices, and invoices) in order to collect payment on open balances.
Essential Responsibilities
Review sales orders on credit hold for approval from hold
Proactively analyze aged A/R balances, contact customers, and develop a plan to collect outstanding payments
Process credit card transactions and monitor monthly auto-pay activity
Log all customer contacts and collection activities into a collection software system
Make recommendations on monthly customer credits and bad debt reserves
Liaising between the customer and various cross functional teams (e.g. Sales team, Cash Application, Accounting) in order to bring open balances to a resolution.
Complete month-end and quarter-end deliverables in a timely manner
Consistently improve productivity and efficiency through reviewing relevant KPIs, participating in and contributing to process improvement initiatives, time management and change management initiatives.
Education and Experience
Bachelor’s degree in Finance, Accounting or a related field
About 3-5 years of direct experience in working on a credit & collections team along with experience in working closely with a cash application team
Significant customer A/R portfolio management experience with demonstrated experience in effectively reducing aged A/R by active collections.
Demonstrated experience in improving DSO, CEI, and other relevant Credit & Collections KPIs
Demonstrated understanding of the general billing process and the order-to-cash cycle.
Ability to make sound recommendations (along with supporting business case) for exception cases such as credits due to customers and balances that could potentially be considered for bad debt write off
Demonstrated experience in the month-end and quarter-end close processes for credit & collections along with a solid understanding of how credit & collections impacts other Finance and Accounting processes.
Strong analytical, math, and account reconciliation skills
Experience with using an ERP, CRM, and collections software
High level of proficiency in Microsoft Office and Google Suite
Excellent communication, analytical, and organizational skills that are clearly demonstrated in prior experience.
Preferred Skills and Experiences
CPA or MBA preferred
Demonstrated experience and strong proficiency with NetSuite, GetPaid, D&B Finance Analytics, and Salesforce
Experience in working with a 3rd party collections agency
Good understanding of SaaS products and SaaS metrics
Platform Science Benefits Highlights
The company offers various benefits to regular, full-time employees including:
Medical, dental, and vision insurance
Short-term and long-term disability insurances
AD&D and life insurance
401k plan
Paid vacation, sick leave and holidays
Six weeks of paid parental leave
For more information please see the Benefits Highlights brochure for regular, full-time employees.
In addition, you can access the Benefit Highlights brochure for regular, full-time employees by copying and pasting the link into your browser: https://www.platformscience.com/benefits.
This is an exempt role. Our job titles for each posting may span across more than one job level. The estimated base salary for this role is between $69,285 and $93,666. The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant trainings and certifications, business needs, market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice).
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
At this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states.
Beware job scams! Our recruiters use @platformscience.com emails only. We don’t interview via text/message. We don't ask for software downloads (except Zoom) or sensitive info (like SSN/bank). Suspect fraud? Report it to law enforcement & peopleops@platformscience.com.