Contingent Workforce Program Specialist

See yourself at Twilio

Join the team as Twilio’s next Contingent Workforce Program Specialist.

About the job

We are seeking a detail-oriented and proactive Contingent Workforce Program Specialist to support our global contingent workforce program. In this role, you will manage and streamline end-to-end processes related to onboarding, offboarding, and lifecycle management for non-employees, referred to as Twilio’s contingent workforce. You’ll act as a primary point of contact for global inquiries and collaborate closely with multiple teams, including but not limited to HR, Procurement, IT, and third-party vendors to drive process and adoption.

Responsibilities

In this role, you’ll:

• Utilize Beeline vendor management system (VMS), Workday, and ServiceNow to perform transactions and deliver operational support to employees and internal stakeholders

• Own and manage the full lifecycle process for onboarding and offboarding contingent workforce resources

• Ensure data integrity within Beeline vendor management system (VMS) and Workday by conducting regular audits and maintaining accurate workforce records

• Document, update, and communicate core contingent workforce processes to users and cross-functional partners

• Be a subject matter expert on contingent workforce policies and processes, providing guidance to managers and external partners

• Build and maintain relationships with suppliers, ensuring adherence to service level agreements (SLAs) and company policies

• Deliver training and ongoing support to cross-functional team members on system usage and program procedures

• Contribute to ad hoc projects and process improvement initiatives in support of the contingent workforce program

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 4+ years of HR experience, with a proven track record of providing direct support to customers or employees

• Proficiency working with HR or ticketing systems (e.g., Beeline VMS, Workday, ServiceNow)

• Experience collaborating with cross-functional teams in a dynamic environment

• Demonstrated experience supporting or leading projects

• Strong skills in prioritization, organization, problem-solving, collaboration, and communication

• Proactive, solution-focused mindset with a desire for continual process improvement

• Commitment to continuous learning and professional growth

• Fluency in English, with excellent written and verbal communication skills

• Exceptional stakeholder management abilities

Desired:

• Experience with Workday, ServiceNow, and Vendor Management Systems

• Experience working with external vendors

• Knowledge of employment classifications and risks

Location

This role will be Remote and based in Colombia

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.