Community Support Specialist

As a member of our Product Support Team, you’ll be the voice of Figma as you help ensure our community has an exceptional experience across our different public platforms and touch-points (community forum, social, etc.) You’ll be engaging with our customers both directly and publicly, which will require critical thinking, an investigative mentality, and outstanding communication skills. 

We’re looking for a great teammate based in the US who can cover weekends and is technically inclined, eager to learn about design tools and community, and comfortable working in a startup-like environment where there are a lot of hats to wear.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Monitor community and social channels (forum, X, Reddit, etc.) providing outstanding technical support and managing escalations to Figma users

• Identify trends, surface improvements, and help scale one-to-many support and engagement

• Partner with Design, Engineering, and Technical Quality Support to investigate, report, and resolve complex issues

• Gather customer feedback, translate it into actionable insights for product and research teams, and close the loop with users when updates ship

• Create clear, helpful support content (FAQs, announcements, documentation) and assist with incident communication

We'd love to hear from you if you have:

• 2+ years supporting users in a technical SaaS or community environment, with strong familiarity with design tools and workflows

• Excellent technical and written communication skills, able to simplify complex concepts and engage effectively with users

• A willingness to listen to customer feedback and respond effectively in a public forum or directly with the user

• A fluency in English, written and spoken

• Availability to work weekends (Wednesday to Sunday or Saturday to Wednesday)

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.    

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. 

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range (SF/NY Hub):

$112,000—$215,000 USD