Commercial Customer Success Manager

Builder.io is driving the future of visual coding by making it compatible with every tech stack and accessible to every team. To bring that future to life, we put customers at the center. Our Customer Success team exists to help customers adopt Builder, embed it across their organizations, and achieve meaningful results at scale.

We are looking for a Commercial Customer Success Manager to support our fast-growing Commercial segment. This role is perfect for someone who thrives in a high-velocity environment and is excited to manage a large, diverse book of customers through a mix of digital and 1:1 engagement. You'll use data to surface opportunities, launch experiments, and help customers realize value faster.

This is a proactive, impact-oriented role where success means measurable improvements in customer adoption, retention, and satisfaction.

As a Commercial CSM at Builder.io, you will:

• Manage a dynamic, high-volume book of business made up of Builder’s mid-market customers

• Drive product adoption by proactively identifying usage gaps and consulting with customers on solutions

• Lead and support scaled customer programs such as webinars, office hours, and lifecycle campaigns

• Partner closely with Account Executives and Customer Engineers to align on customer outcomes

• Respond to inbound customer needs via channels like email and Slack, balancing speed and strategic insight

• Create and iterate on content to help customers self-serve and grow, including guides, playbooks, and in-app messaging

• Champion the customer by sharing insights with Product, Engineering, and Marketing to shape Builder’s roadmap and GTM motions

• Contribute ideas, experiments, and innovations that improve how we deliver value at scale

You will thrive in this role if you have…

• Have 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role

• Are energized by solving problems at scale - whether that means jumping into a support thread or launching a new email series

• Are organized, analytical, and comfortable managing a high volume of customers and priorities

• Communicate clearly, concisely, and persuasively -especially over async channels

• Love fast-moving, early-stage environments and are comfortable with ambiguity

• Are tech-savvy and curious - eager to learn new tools and translate complex ideas into simple outcomes

• Have a knack for pattern recognition and a bias toward action when you spot opportunity

Bonus if you have:

• Experience working in a pooled or digital CS model

• Experience supporting developers or technical products

• Experience building lifecycle content or using tools like HubSpot, ZenDesk, or Coda

• Familiarity with the world of digital experience, vibe-coding, headless CMS, or front-end frameworks

The items above are a starting point for a conversation, not a hard list of requirements. If this role excites you, we hope you will apply!

The estimated total compensation for the Commercial Account Executive role is $155,000 - $200,000 USD, which includes base salary and on target commission earnings. Ranges may vary for candidates residing outside of the US, and will be discussed with candidates early in the interview process. Final offer amounts are determined by multiple factors discovered during the interview process, including experience, knowledge, skills, and abilities.