Client Onboarding (Bilingual Spanish/English)

About Bobtail

Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain.  We envision a supply chain without friction, fraud, waste, and abuse where companies succeed based on the value they create.  

We work in a unique way at Bobtail, where we value teams over individuals and encourage experimentation and iteration to constantly improve.  Teams are given flexibility in working towards a shared purpose and given the freedom to decide how they will accomplish their goals.  

If you are an out of the box thinker that takes a proactive approach in collaborating with others to solve problems and achieve your goals - we would love to talk to you.  

The things we value:

• Mission

• Teams over individuals

• Collaboration

• Communication

• Iteration

• Experimentation and failing fast

• Initiative and solutions oriented approach

• Documentation

• Data

• Mental health and work-life balance

• Diversity

• Transparency

Bobtail is currently seeking a Compliance Lead to join our growing fintech team! As an early member of Bobtail’s fintech program, you will design and implement compliance programs from the ground up, manage bank partner and regulatory relationships, and collaborate closely with the product and engineering teams to build a fully compliant, customer-friendly experience.

You should apply if you have:

• 4 years of B2B sales/ customer service experience

• You are fluent in Spanish and English 

• Relevant knowledge and experience in cloud computing - Salesforce is a plus

• Ability to quickly learn new web-based technologies

• Confidence, as well as strong verbal & written communication skills when interacting with clients

• Ability to discover and understand customer needs and meet those needs with a successful product sale

• A motivated, driven, self-starter...We love those with grit and accountability!

You will be responsible for:

•  Interact with clients to introduce yourself as the point of contact for all client needs prior to activation

• Maintain client relationship with consistent follow ups to strengthen client rapport through Salesforce tasking.

• Facilitate the best customer experience and ensure all client needs are met

• Follow up to collect required documents from clients and facilitate account activations

• Collaborate with all stakeholders – account executive, onboarder & account manager to facilitate a successful client journey from sales to account managers.

• Document - log all communication notes in Salesforce to document client journey

• Communicate - We are committed to growth, so your ability to communicate users’ experiences and understand when and where to escalate is essential

Benefits

• Monthly Mental Break Day

• Unlimited vacation

• Work from home (or wherever)

• Parental leave

Creating a diverse and inclusive workplace is Bobtail’s nucleus. We are an equal opportunity employer and embrace people of different backgrounds, cultures, religions, national origins, races, colors, genders, gender expressions, sexual orientations, ages, marital status, veteran status, experiences, abilities and perspectives.