Care Operations Associate

About Abby Care 

We’re looking for passionate, empathetic, and detail-oriented hustlers to join us in the Care Operations Associate role. Your role will focus on executing administrative tasks and processes to ensure that underserved families can get access to care. In this role, you will:

• Own and drive care operations tasks. Your role will revolve around prioritizing administrative needs. You’ll be partnering with other teammates to handle insurance benefits and eligibility checks, collecting medical documentation, speaking to provider offices, and so much more.

  • Document Collection

  • Document Review (must be an RN)

  • Onboarding and Human Resources Support

  • Scheduling Coordination

  • Orders & Visits Coordination

  • The team is currently organized into 5 specializations which we are hiring for specifically, but the role may change as the business grows:

• Uplift our families. The work you do is critical and has a direct impact on our families. You’ll interact with families to provide status updates, request additional personal and medical information, and celebrate each new family we’re able to support. 

Partner with clinicians,  You'll be a critical voice for collaboration with our clinical team. You’re not afraid to push for tasks to be done and can clearly communicate expectations with clinicians to ensure a best-in-class experience for our families.

Who We're Looking For

This role would be a fit for you if you have the following skills:

• Detail-Oriented 

  • You understand the significance of small details and documentation. Ignoring or missing even the tiniest of details can impact a family’s care. 

• Organization and quick-handed

  • Since this is a high ownership role, this role requires overseeing different tasks. You must be organized and can balance operational tasks, scheduling, working with providers, and creative problem-solving for issues that come up throughout the day. 

• Above and Beyond

  • You have the ability to always do the best for families than the typical 9-5 job mindset. There are numerous different cases that require extra attention, love, and support. 

• Flexibility 

  • You get energy when tasks and responsibilities are not always the same or stagnant. This is not a typical 9-5 and there are days when you are helping in different areas and disciplines. 

• Technology enthusiast 

  • You’re tech-savvy and can navigate different applications and technologies when needed. 

The Requirements

• Must have a higher-educational degree or equivalent. 

• Fluent written and verbal communication skills in English. 

• At least 1+ years of experience with administrative or operations roles such as, but not exclusive to: 

  • Care Delivery Administrator

  • Operations Specialist 

  • Care Coordinator 

• Excitement to work with an interdisciplinary team and contribute to process development.

• 100% commitment. This role is not fit for anyone with a side hustle or looking for part-time opportunities. 

• Bonus if you speak Spanish.

• For our Doc Reviewer specialization, you must hold an RN degree.

• Willing to work US Hours 

• Willing to work full time remote