Care Advocate
đź“Ť Location: Remote, Hawaii
🕰️ Schedule: 20hrs/week, Mon-Fri
đź’° Salary range: $20-25/hr, depending on experience
About Tomorrow Health
Tomorrow Health enables exceptional healthcare for patients and their families in the place they want to be most — home. At Tomorrow Heath, we build technology that rewires the way home-based care is ordered, delivered, and paid for. Tomorrow Health connects patients, providers, health plans, and home-based care suppliers, to ensure patients receive the correct and timely care they need to remain healthy at home.
We believe in putting patients first, that many perspectives are stronger than one, and in treating those we serve just as we would our own family members. We hope you’ll join us if you’re passionate about improving healthcare delivery, leveraging technology to help people, and working in a collaborative, diverse environment.
The Role
As a member of our Customer Experience Team, you will be working at the heart of what sets us apart. You will manage order intake, perform internal workflows to capture and process patient orders end-to-end, remotely engage with patients and caregivers through incoming and outgoing communications via phone, email, and other communication platforms, and interface with our healthcare partners. You should embrace the flexibility of an early-stage startup. We’re looking for those who have the capability and desire to work in rapidly changing environments with many moving pieces.
Responsibilities
Interact with our patients and providers via phone, email, and text. These interactions may include:
Intaking orders
Answering patient questions and issue resolution
Ongoing check-ins with our patients to ensure success at home
Utilize internal resources and tools to manage multiple types of outreach simultaneously and with different stakeholders, ensuring that all patient needs are being met in a timely manner
Manage multiple patient cases at once, ensuring that all patient needs are being met in a timely way
Employ a sense of advocacy and urgency to ensure patients feel cared for and advocated for; our approach is to proactively guide a patient’s journey, rather than react to it.
Communicate with all stakeholders tactfully and professionally
REQUIREMENTS
Comfortable working in a part-time capacity. Must be available during daytime hours (10:00 am-6:00 pm Monday-Friday)
1+ years of experience in a customer success or service role; healthcare experience or knowledge is a plus
Deep interest in improving customer experience and the ability to see the connection between customer experience and overall business growth
An empathetic, collaborative person with experience working in fast-paced and high-growth environments
An excellent communicator with comfort and competency to speak with multiple clients a day; professional phone etiquette along with excellent verbal, written, and interpersonal skills
Ability to multitask, manage time effectively, stay organized, and maintain attention to detail
Proficient computer skills including Google Suite, HubSpot or other CRM systems, cloud-based phone systems, Slack
This is a remote position, so you will be required to have the following:
Internet services with a minimum speed of 15 Mbps download and a minimum of 3 Mbps upload. You can test your internet speed at www.speedtest.net or by contacting your service provider
Access to a HIPPA-compliant private workspace
The salary range for this position: $20.00-$25.00 per hour. Our part-time teammates also qualify for additional wellness resources, including a monthly wellness reimbursement, access to a 401k retirement plan, and more!
Learn more about our core values and working with us on our careers page!
About the job
Apply for this position
Care Advocate
đź“Ť Location: Remote, Hawaii
🕰️ Schedule: 20hrs/week, Mon-Fri
đź’° Salary range: $20-25/hr, depending on experience
About Tomorrow Health
Tomorrow Health enables exceptional healthcare for patients and their families in the place they want to be most — home. At Tomorrow Heath, we build technology that rewires the way home-based care is ordered, delivered, and paid for. Tomorrow Health connects patients, providers, health plans, and home-based care suppliers, to ensure patients receive the correct and timely care they need to remain healthy at home.
We believe in putting patients first, that many perspectives are stronger than one, and in treating those we serve just as we would our own family members. We hope you’ll join us if you’re passionate about improving healthcare delivery, leveraging technology to help people, and working in a collaborative, diverse environment.
The Role
As a member of our Customer Experience Team, you will be working at the heart of what sets us apart. You will manage order intake, perform internal workflows to capture and process patient orders end-to-end, remotely engage with patients and caregivers through incoming and outgoing communications via phone, email, and other communication platforms, and interface with our healthcare partners. You should embrace the flexibility of an early-stage startup. We’re looking for those who have the capability and desire to work in rapidly changing environments with many moving pieces.
Responsibilities
Interact with our patients and providers via phone, email, and text. These interactions may include:
Intaking orders
Answering patient questions and issue resolution
Ongoing check-ins with our patients to ensure success at home
Utilize internal resources and tools to manage multiple types of outreach simultaneously and with different stakeholders, ensuring that all patient needs are being met in a timely manner
Manage multiple patient cases at once, ensuring that all patient needs are being met in a timely way
Employ a sense of advocacy and urgency to ensure patients feel cared for and advocated for; our approach is to proactively guide a patient’s journey, rather than react to it.
Communicate with all stakeholders tactfully and professionally
REQUIREMENTS
Comfortable working in a part-time capacity. Must be available during daytime hours (10:00 am-6:00 pm Monday-Friday)
1+ years of experience in a customer success or service role; healthcare experience or knowledge is a plus
Deep interest in improving customer experience and the ability to see the connection between customer experience and overall business growth
An empathetic, collaborative person with experience working in fast-paced and high-growth environments
An excellent communicator with comfort and competency to speak with multiple clients a day; professional phone etiquette along with excellent verbal, written, and interpersonal skills
Ability to multitask, manage time effectively, stay organized, and maintain attention to detail
Proficient computer skills including Google Suite, HubSpot or other CRM systems, cloud-based phone systems, Slack
This is a remote position, so you will be required to have the following:
Internet services with a minimum speed of 15 Mbps download and a minimum of 3 Mbps upload. You can test your internet speed at www.speedtest.net or by contacting your service provider
Access to a HIPPA-compliant private workspace
The salary range for this position: $20.00-$25.00 per hour. Our part-time teammates also qualify for additional wellness resources, including a monthly wellness reimbursement, access to a 401k retirement plan, and more!
Learn more about our core values and working with us on our careers page!