Business Systems Analyst - HR Systems

What is The Role

As a Business Systems Analyst for our Workday & ServiceNow HR Systems, the successful candidate will help us support our global workforce in using and optimizing our systems usage.

Partnering closely with HR, IT, leadership and multi-functional teams, you will support our strategic approach to systems used globally. If you thrive in ambiguity, adapt quickly to a changing environment, take a global view, and have a passion for collaboratively achieving business outcomes, get ready to dig in.

This is a distributed (remote) role and can be based anywhere within the United States Central or Eastern Timezone.

What You Will Be Doing

The Business Systems Analyst will foster a customer-centric approach to deliver robust tools and scalable programs across Elastic through supporting the automation, improvements, and updates for our HR systems.

Project & Improvement Responsibilities

• Research and analyze current business processes and systems to identify areas for improvement and assess software needs

• Develop functional requirements and design solutions to improve efficiency and effectiveness through partnership with our HRIS team

• Coordinate the testing and implementation of technology solutions

• Build and deliver user training and support for new software functionality

• Develop, monitor, and handle project resources to ensure successful project implementation

• Collaborate with HR Systems Analysts to implement and update Workday and ServiceNow software

System Maintenance & Optimization

• Ensure Internal customers are advised of system changes, improvements, and new functionality.

• Drive and suggest projects that enhance and optimize the use of Workday and ServiceNow at Elastic.

• Uphold and champion data architecture and governance models to guarantee data integrity.

• Partner with internal customers to fully understand and own the business problems they are solving, and then translate those into well documented, comprehensive requirements.

• Continuously monitor recurring issues, system or data gaps, and process gaps to actively find opportunities for increased efficiency and enhancements.

• Develop and maintain internal HRIS standard operating procedures (SOPs), and use those standards to communicate system functionality and processes.

• Collaborate with vendors and Information Security to participate in security activities for HR systems and other projects as the business requires.

• Keep internal customers advised of system changes, enhancements, and new functionality.

What You Bring

• A passion for fast-paced and dynamic environments, the ability to thrive in ambiguity and devote a diversified global view to all that you do.

• A curious nature that wants to dive-in and solve complicated problems.

• Possess intellectual curiosity, having the ability to see beyond what the customers want to deliver what they need.

• A proficiency in optimizing processes and programs with a keen understanding of the balance between structure and flexibility.

• Independent problem solver, able to learn fast and comfortable taking calculated risks.

Basic Requirements:

• Testing experience (both end-to-end and user acceptance)

• Project management skills (A Must)

• Superb communication (verbal, written and presentation skills)

• Experience working in a diverse, global organization

• Strategic, critical problem solver who isn’t afraid to get into the weeds; has a real passion for problem solving

• User-centric approach; able to understand how to deliver business objectives in ways that optimize the user experience

• Ability to build effective work relationships at all levels of the organization; influence behavior, and lead change

• High degree of integrity and honesty; ability to exercise confidentiality and neutrality in complex and sensitive situations

• Strong analytical skills

• Understanding of systems, software development, and databases, familiarity with ServiceNow Or Workday required.

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