Business Systems Analyst
Position Summary
As a Business Systems Analyst, you will support ExtraHop’s IT Applications team in maintaining and improving a broad portfolio of business applications—including Salesforce and GTM tools. You’ll work closely with cross-functional teams to gather requirements, troubleshoot issues, and assist with system configurations. This role is designed for analysts with a strong sales and sales operations focus. You will build expertise in business applications and systems analysis while contributing to the success of the organization.
Key Responsibilities
Engage with stakeholders to perform detailed analysis of business and technical requirements, and translate them into solutions.
Manage and maintain a portfolio of SaaS applications and recommend new technology when needed to meet business goals.
Partner with developers and admins to design, build, test, deploy, and document solutions using standard functionality and custom development.
Support our internal customers by triaging and working tickets related to supported business applications.
Stay current with the periodic feature release announcements of supported applications and leverage any new capabilities as applicable.
Be part of an agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.
Develop and maintain comprehensive project documentation, including business process models, use cases, and test plans.
Required Qualifications
Bachelor’s degree in Business Administration, Computer Science, or equivalent experience.
2+ years of experience in an analyst role (Business Systems Analyst, Sales Analyst, etc.)
Self-directed learning, problem solving, and researching of system issues.
Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users.
Previous experience in systems integration.
Strong technical knowledge of Salesforce data structure; understanding of how to leverage Salesforce functionality to meet complex process and reporting requirements.
Detail-oriented with strong data management skills including experience using Excel and Data Loader.
Understanding of Salesforce CPQ and its processes
Partner Community experience a Plus (Salesforce, Allbound)
Experience with Sales processes (pipeline management, territory management, forecasting)
Work cooperatively with others within the organization and other cross-functional stakeholders.
Work well in fast-paced, high-stress environments.
Has predictable, reliable attendance.
Preferred Qualifications
Salesforce Administrator or Platform App Builder Certification
2+ years experience as a Salesforce Administrator
Familiarity with agile software delivery methodologies and working as part of an agile team
The salary for this role is between $125,000 - $135,000 per year + bonus
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Business Systems Analyst
Position Summary
As a Business Systems Analyst, you will support ExtraHop’s IT Applications team in maintaining and improving a broad portfolio of business applications—including Salesforce and GTM tools. You’ll work closely with cross-functional teams to gather requirements, troubleshoot issues, and assist with system configurations. This role is designed for analysts with a strong sales and sales operations focus. You will build expertise in business applications and systems analysis while contributing to the success of the organization.
Key Responsibilities
Engage with stakeholders to perform detailed analysis of business and technical requirements, and translate them into solutions.
Manage and maintain a portfolio of SaaS applications and recommend new technology when needed to meet business goals.
Partner with developers and admins to design, build, test, deploy, and document solutions using standard functionality and custom development.
Support our internal customers by triaging and working tickets related to supported business applications.
Stay current with the periodic feature release announcements of supported applications and leverage any new capabilities as applicable.
Be part of an agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.
Develop and maintain comprehensive project documentation, including business process models, use cases, and test plans.
Required Qualifications
Bachelor’s degree in Business Administration, Computer Science, or equivalent experience.
2+ years of experience in an analyst role (Business Systems Analyst, Sales Analyst, etc.)
Self-directed learning, problem solving, and researching of system issues.
Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users.
Previous experience in systems integration.
Strong technical knowledge of Salesforce data structure; understanding of how to leverage Salesforce functionality to meet complex process and reporting requirements.
Detail-oriented with strong data management skills including experience using Excel and Data Loader.
Understanding of Salesforce CPQ and its processes
Partner Community experience a Plus (Salesforce, Allbound)
Experience with Sales processes (pipeline management, territory management, forecasting)
Work cooperatively with others within the organization and other cross-functional stakeholders.
Work well in fast-paced, high-stress environments.
Has predictable, reliable attendance.
Preferred Qualifications
Salesforce Administrator or Platform App Builder Certification
2+ years experience as a Salesforce Administrator
Familiarity with agile software delivery methodologies and working as part of an agile team
The salary for this role is between $125,000 - $135,000 per year + bonus