Business Intelligence Analyst - Customer Solutions

Business Intelligence Analyst, Customer Solutions ABOUT ODAIA ODAIA noun odaia | 'oh-day-yeah An Ancient Greek word referring to tools of the trade. To learn more visit odaia.ai. ODAIA is a remote first organization, all our positions are WFH with frequent company and team based socials, events and meetings in-person and virtually. ODAIA works with pharma commercial teams to grow their brands and engage with the right healthcare professionals (HCPs) at the right time. ODAIA's SaaS AI platform turns complex data into personalized insights, enabling commercial teams to understand their customers - (HCPs), predict prescribing behaviors and make informed decisions that bring therapies to patients faster. ODAIAns (what we call ourselves) are inspired to reinvent the future of how non-technical people leverage data in their day-to-day lives. We are passionate about solving complex problems in data, AI, engineering, design, and product, so our customers dont have to. We live by the notion that simplicity is the ultimate sophistication; and making simplicity scalable is an even bigger challenge. Thats why we have a crazy talented team led by serial entrepreneurs, tech veterans, and life sciences experts. To learn more visit odaia.ai. OUR MISSION Reducing patients time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI. Were also on a mission to build an innovative, diverse, and ego-free business, where trust, innovation and ownership are valued. Youre on a mission too? Were here for it. We put an emphasis on career development for our employees, and the opportunities to grow are extensive. WHATS ON OFFER As a Business Intelligence Analyst, Customer Solutions, you'll be a key member of our BI team, focusing on the successful launch, ongoing support and value realization of our product for customers. This role is about servicing requests from our Business Acceleration, Product and other engineering teams to create reports and deliverables our customers need. WHAT YOU WILL DO

• Create and maintain impactful internal dashboards that track KPIs like adherence, usage, and lift, helping teams boost product adoption, retention, and satisfaction

• Conduct regular and ad hoc analyses to uncover insights on customer engagement, ROI, and performance trends

• Present findings through clear stories and visuals that guide strategic decisions across teams

• Partner with data engineering and product analytics to ensure consistent, reliable data across tools

• Partner with Product team to help measure impact of new features and system improvements

• Transform insights into recommendations to through simple, visual, and action-oriented deliverables that drives common understanding and aligns stakeholders

• Identify areas for improvement to enable greater self-sufficiency (i.e., platform configuration, availability of simulations)

• Provide suggestions around analyses and automations that can be supported through internal tooling (i.e.Sigma)

WHAT YOU BRING

• Post-Secondary degree in applied science, computer science & engineering, data science, mathematics or similar related discipline or equivalent related proven demonstrated experience

• 24 years of experience in business intelligence, analytics, or a related role

• Previous experience in B2B SaaS, consulting, or the life sciences/pharma industry is a strong asset

• Strong technical foundation: proficiency in programming (e.g., Python, SQL) and cloud platforms (e.g., AWS)

• Experience with large data technologies such as PySpark and Snowflake

• Strong proficiency with SQL and data modeling (star/snowflake schemas)

• Hands-on experience with BI platforms (Looker, Power BI, or Tableau)

• Understanding of data governance and quality frameworks

• Strong analytical skills and the ability to communicate insights effectively to both technical and non-technical audiences

WHAT WE OFFER

• A strong, positive values based culture, we Ignite Innovation, Own It and Stand Together

• Medical & dental benefits - with immediate enrollment for full-time, permanent employees

• Flexible working hours, focusing on what we achieve and not the number of hours we clock

• Flexible time off policies

• Stock option grants

LOCATION We are a remote first company with employees in both Canada and the US. Our office hub is located downtown Toronto. Team building, communication and social connectivity are important and we support this with virtual and in-person collaborative work sessions, team meetings and socials. EMPLOYMENT VERIFICATION Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks. DIVERSITY, EQUITY & INCLUSION ODAIA is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, respected and heard. We are committed to creating a diverse workplace, and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or any other characteristics protected by local laws, regulations or ordinances. ACCOMMODATIONS AND ACCESSIBILITY Accommodations are available upon request. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [emailprotected].