Bodily Injury Motor Claims Adjuster
Description
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
Who you are
Highly motivated and growth oriented. You're excited by the prospect of building a tech driven claims org.
Passionate adjuster who cares about the customer and their experience.
Empathetic. You exercise empathy and patience towards everyone you interact with.
Sense of urgency at all times. That does not mean working at all hours.
Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest.
Conflict enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
Anti status quo. You don't just wish things were done differently, you act on it.
Communicative. (we'd love to know what this means to you)
And did we mention, you have a sense of humor. Claims are hard enough as it is.
What we need
We need you to do all the things typical to the role:
Expertly handle claims submitted via the OIC Portal, ensuring compliance with the RTA Small Claims Protocol and efficient progression of low value personal injury claims.
Effectively manage claims progressing through the MOJ Portal, encompassing Stages 1, 2, and where necessary, Stage 3 (litigation).
Experience in handling non-portal personal injury claims.
Conduct thorough investigations into liability, indemnity, and quantum, making accurate and timely decisions.
Proactively negotiate settlements with claimants, their representatives, and third parties, aiming for optimal and fair outcomes.
Identify and investigate potentially fraudulent claims, escalating as per company protocols.
Liaise effectively with a range of stakeholders, including claimants, solicitors, medical experts, engineers, and internal teams.
Ensure accurate reserving and maintain comprehensive claim records.
Adhere to all regulatory requirements and company guidelines, including Treating Customers Fairly (TCF) principles.
Contribute to continuous process improvement and share best practices within the team.
Ability to work on system driven SLAs and workflows.
Strong communication skills both written and oral.
Comfortable working in a fluid role in a fast paced environment
Requirements
Minimum of 3 years of experience as a Motor Bodily Injury Adjuster in the UK market.
Knowledge of multi jurisdictional claims (England & Wales, Scotland, Northern Ireland).
A strong understanding of the Civil Procedure Rules (CPR), Pre Action Protocols, and relevant legislation
Experience in identifying and pursuing subrogation and recovery opportunities
Ability to manage a demanding caseload independently, prioritising effectively to meet targets and service level agreements
Ability to deal with delegated authority and client philosophies
Ability to analyse and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
Commercially astute, with a focus on balancing customer outcomes with business interests.
Curious and motivated by problem solving and questioning the status quo
Desire to engage in learning opportunities and continuous professional development
Willingness to travel for client and claims needs
Benefits
Generous health-insurance package
Pension plan with employer contributions
Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
Industry Qualifications paid by us (after a qualifying period)
Work from anywhere to facilitate your work-life balance
Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!
Additionally, we will
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
About the job
Apply for this position
Bodily Injury Motor Claims Adjuster
Description
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
Who you are
Highly motivated and growth oriented. You're excited by the prospect of building a tech driven claims org.
Passionate adjuster who cares about the customer and their experience.
Empathetic. You exercise empathy and patience towards everyone you interact with.
Sense of urgency at all times. That does not mean working at all hours.
Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest.
Conflict enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
Anti status quo. You don't just wish things were done differently, you act on it.
Communicative. (we'd love to know what this means to you)
And did we mention, you have a sense of humor. Claims are hard enough as it is.
What we need
We need you to do all the things typical to the role:
Expertly handle claims submitted via the OIC Portal, ensuring compliance with the RTA Small Claims Protocol and efficient progression of low value personal injury claims.
Effectively manage claims progressing through the MOJ Portal, encompassing Stages 1, 2, and where necessary, Stage 3 (litigation).
Experience in handling non-portal personal injury claims.
Conduct thorough investigations into liability, indemnity, and quantum, making accurate and timely decisions.
Proactively negotiate settlements with claimants, their representatives, and third parties, aiming for optimal and fair outcomes.
Identify and investigate potentially fraudulent claims, escalating as per company protocols.
Liaise effectively with a range of stakeholders, including claimants, solicitors, medical experts, engineers, and internal teams.
Ensure accurate reserving and maintain comprehensive claim records.
Adhere to all regulatory requirements and company guidelines, including Treating Customers Fairly (TCF) principles.
Contribute to continuous process improvement and share best practices within the team.
Ability to work on system driven SLAs and workflows.
Strong communication skills both written and oral.
Comfortable working in a fluid role in a fast paced environment
Requirements
Minimum of 3 years of experience as a Motor Bodily Injury Adjuster in the UK market.
Knowledge of multi jurisdictional claims (England & Wales, Scotland, Northern Ireland).
A strong understanding of the Civil Procedure Rules (CPR), Pre Action Protocols, and relevant legislation
Experience in identifying and pursuing subrogation and recovery opportunities
Ability to manage a demanding caseload independently, prioritising effectively to meet targets and service level agreements
Ability to deal with delegated authority and client philosophies
Ability to analyse and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
Commercially astute, with a focus on balancing customer outcomes with business interests.
Curious and motivated by problem solving and questioning the status quo
Desire to engage in learning opportunities and continuous professional development
Willingness to travel for client and claims needs
Benefits
Generous health-insurance package
Pension plan with employer contributions
Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
Industry Qualifications paid by us (after a qualifying period)
Work from anywhere to facilitate your work-life balance
Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!
Additionally, we will
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!