Billing Operations Analyst
Postscript is seeking a detail-oriented and driven Billing Operations Analyst to join our dynamic Finance team. This individual will be responsible for managing the end-to-end billing and collections process across the organization. As a critical member of the team, you’ll ensure accurate and timely billing, partner cross-functionally with Legal and Support to create effective customer payment plans, and own the collections lifecycle to maintain healthy accounts receivable.
You’ll also take the lead in resolving billing-related inquiries, maintaining internal billing infrastructure, and administering the company’s credit card software to manage budgets and monitor company spend. This role requires exceptional analytical and communication skills, a practical knowledge of accounting procedures, and the ability to thrive in a fast-paced environment.
Primary duties
Manage the entire billing process, including the input and configuration of customer plans in the billing engine.
Monitor and respond to requests in the billing queue, resolving customer issues accurately and efficiently.
Work with Legal and Customer Support to structure and maintain customer payment plans.
Own and maintain the collections process, ensuring timely follow-ups and accurate reporting.
Investigate and resolve billing discrepancies, disputes, and errors in collaboration with internal teams and customers.
Manage company credit card software (e.g., Divvy/Brex/Ramp), implement departmental budgets, and oversee transaction monitoring.
Partner with the Accounting team to support reconciliation and month-end close tasks related to billing and collections.
Drive process improvements and automation within the billing and collections functions.
What We’ll Love About You
3+ years of experience in billing and collections, preferably in a customer-facing environment.
High growth startup experience preferred
Demonstrated knowledge of general accounting principles and billing operations.
Strong analytical skills with a proactive approach to problem-solving and process improvement.
Excellent verbal and written communication skills; confident in engaging with internal teams and customers.
Strong attention to detail and organizational skills with the ability to manage multiple priorities independently.
Experience working in high-growth environments and with billing tools or financial software platforms.
What You’ll Love About Us
Salary range of USD $88,000-$102,000 base plus significant equity (we do not have geo based salaries)
High growth startup - plenty of room for you to directly impact the company and grow your career!
Work from home (or wherever)
Fun - We’re passionate and enjoy what we do
Competitive compensation and opportunity for equity
Flexible paid time off
Health, dental, vision insurance
About the job
Apply for this position
Billing Operations Analyst
Postscript is seeking a detail-oriented and driven Billing Operations Analyst to join our dynamic Finance team. This individual will be responsible for managing the end-to-end billing and collections process across the organization. As a critical member of the team, you’ll ensure accurate and timely billing, partner cross-functionally with Legal and Support to create effective customer payment plans, and own the collections lifecycle to maintain healthy accounts receivable.
You’ll also take the lead in resolving billing-related inquiries, maintaining internal billing infrastructure, and administering the company’s credit card software to manage budgets and monitor company spend. This role requires exceptional analytical and communication skills, a practical knowledge of accounting procedures, and the ability to thrive in a fast-paced environment.
Primary duties
Manage the entire billing process, including the input and configuration of customer plans in the billing engine.
Monitor and respond to requests in the billing queue, resolving customer issues accurately and efficiently.
Work with Legal and Customer Support to structure and maintain customer payment plans.
Own and maintain the collections process, ensuring timely follow-ups and accurate reporting.
Investigate and resolve billing discrepancies, disputes, and errors in collaboration with internal teams and customers.
Manage company credit card software (e.g., Divvy/Brex/Ramp), implement departmental budgets, and oversee transaction monitoring.
Partner with the Accounting team to support reconciliation and month-end close tasks related to billing and collections.
Drive process improvements and automation within the billing and collections functions.
What We’ll Love About You
3+ years of experience in billing and collections, preferably in a customer-facing environment.
High growth startup experience preferred
Demonstrated knowledge of general accounting principles and billing operations.
Strong analytical skills with a proactive approach to problem-solving and process improvement.
Excellent verbal and written communication skills; confident in engaging with internal teams and customers.
Strong attention to detail and organizational skills with the ability to manage multiple priorities independently.
Experience working in high-growth environments and with billing tools or financial software platforms.
What You’ll Love About Us
Salary range of USD $88,000-$102,000 base plus significant equity (we do not have geo based salaries)
High growth startup - plenty of room for you to directly impact the company and grow your career!
Work from home (or wherever)
Fun - We’re passionate and enjoy what we do
Competitive compensation and opportunity for equity
Flexible paid time off
Health, dental, vision insurance