BILINGUAL (English/Spanish) Cust Svc Support Rep (Patient Customer Service)
Job Description
LabCorp's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate BILINGUAL (ENGLISH/SPANISH) customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then LabCorp is the place for you!
The responsibilities for this opportunity include:
Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
85% of calls will be assisting Spanish speaking customers.
Initiate payment plans for patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals
Ability to become proficient with processes after completing a structured training program.
Knowledge|Skills|Abilities:
Professionally fluent and proficient in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients
Ability to work and learn in a fast-paced environment
Attention to detail
Perform successfully in a team environment
Excellent organization skills
Proficiency navigating multiple computer screens and applications
Alpha-Numeric data entry proficiency
Excellent verbal and listening skills
Ability to work and learn in a fast-paced environment
Why should I become a Customer Service Support Representative at LabCorp?
Work from home opportunity!
Quarterly variable bonus potential!
Generous paid time off!
Medical, Vision and Dental Insurance Options!
Flexible Spending Accounts!
401k and Employee Stock Purchase Plans!
No Charge Lab Testing!
Fitness Reimbursement Program!
And many more incentives!
Technical Requirements:
Internet download speed of at least 50 megabytes per second
No satellite internet
Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port.
License|Certification|Education:
Requires a High School Diploma or equivalent
Previous medical and/or call center experience a plus.
The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST). 2nd shift differential pay for EST. NOTE: During training, the hours will be 9am-6pm EST.
Pay Range: $17.75-$21.00 an hour or State/Local minimum wage, if higher.
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
About the job
Apply for this position
BILINGUAL (English/Spanish) Cust Svc Support Rep (Patient Customer Service)
Job Description
LabCorp's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate BILINGUAL (ENGLISH/SPANISH) customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then LabCorp is the place for you!
The responsibilities for this opportunity include:
Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
85% of calls will be assisting Spanish speaking customers.
Initiate payment plans for patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals
Ability to become proficient with processes after completing a structured training program.
Knowledge|Skills|Abilities:
Professionally fluent and proficient in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients
Ability to work and learn in a fast-paced environment
Attention to detail
Perform successfully in a team environment
Excellent organization skills
Proficiency navigating multiple computer screens and applications
Alpha-Numeric data entry proficiency
Excellent verbal and listening skills
Ability to work and learn in a fast-paced environment
Why should I become a Customer Service Support Representative at LabCorp?
Work from home opportunity!
Quarterly variable bonus potential!
Generous paid time off!
Medical, Vision and Dental Insurance Options!
Flexible Spending Accounts!
401k and Employee Stock Purchase Plans!
No Charge Lab Testing!
Fitness Reimbursement Program!
And many more incentives!
Technical Requirements:
Internet download speed of at least 50 megabytes per second
No satellite internet
Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port.
License|Certification|Education:
Requires a High School Diploma or equivalent
Previous medical and/or call center experience a plus.
The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST). 2nd shift differential pay for EST. NOTE: During training, the hours will be 9am-6pm EST.
Pay Range: $17.75-$21.00 an hour or State/Local minimum wage, if higher.
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.