Associate Renewals Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
About GitLab
GitLab is a leading DevSecOps platform built on strong core values, and we're on a mission to help organizations innovate faster and more securely. We're focused on three key objectives: doubling our new first orders to 2,500 mid-market and enterprise customers, accelerating customer value, and driving customer-focused innovation with clear upsell paths to Ultimate, Duo Enterprise, and Duo Workflow.
About the Role
As an Associate Renewal Manager, you'll play a critical role in building and managing automated, low-touch renewal processes that keep our growing customer base thriving. Your focus will be on forecasting renewals, streamlining workflows, and reducing the cost per renewal through efficient automation—ensuring customers experience seamless continuity with GitLab's platform.
What You'll Do
Manage and automate low-value renewals through scalable, efficient processes
Forecast renewal business and maintain accurate pipeline visibility
Build and optimize low-touch, automated renewal flows that reduce operational costs
Monitor renewal health and proactively address potential risks
Collaborate cross-functionally with Sales, Customer Success, and Operations teams
Identify opportunities to improve renewal rates and customer retention
Support the transition of renewal customers toward upsell opportunities
What We're Looking For
No prior experience required—just a go-getter attitude and hunger to learn
Insatiable curiosity and passion for continuous learning
Strong organizational skills and attention to detailComfortable working with data and systems
Excellent communication skills and customer-centric mindset
Ability to thrive in a fast-paced, remote-first environment
Process-oriented thinker who loves finding efficiencies
About the team
The Renewals team at GitLab is dedicated to driving customer retention and growth by managing the end-to-end renewal process for a large portfolio of customers. Our mission is to deliver a seamless, efficient, and positive renewal experience that supports long-term customer success. We leverage automation, data-driven insights, and close collaboration with Customer Success and Sales teams to proactively engage customers, identify risks and opportunities, and ensure timely renewals. The team operates in a global, asynchronous environment, utilizing tools like Salesforce, Gainsight, and Gong to coordinate efforts and maintain high standards of customer satisfaction. Learn more about our approach and best practices in the Renewals Manager Handbook.
How GitLab will support you
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$47,600—$84,000 USD
Associate Renewals Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
About GitLab
GitLab is a leading DevSecOps platform built on strong core values, and we're on a mission to help organizations innovate faster and more securely. We're focused on three key objectives: doubling our new first orders to 2,500 mid-market and enterprise customers, accelerating customer value, and driving customer-focused innovation with clear upsell paths to Ultimate, Duo Enterprise, and Duo Workflow.
About the Role
As an Associate Renewal Manager, you'll play a critical role in building and managing automated, low-touch renewal processes that keep our growing customer base thriving. Your focus will be on forecasting renewals, streamlining workflows, and reducing the cost per renewal through efficient automation—ensuring customers experience seamless continuity with GitLab's platform.
What You'll Do
Manage and automate low-value renewals through scalable, efficient processes
Forecast renewal business and maintain accurate pipeline visibility
Build and optimize low-touch, automated renewal flows that reduce operational costs
Monitor renewal health and proactively address potential risks
Collaborate cross-functionally with Sales, Customer Success, and Operations teams
Identify opportunities to improve renewal rates and customer retention
Support the transition of renewal customers toward upsell opportunities
What We're Looking For
No prior experience required—just a go-getter attitude and hunger to learn
Insatiable curiosity and passion for continuous learning
Strong organizational skills and attention to detailComfortable working with data and systems
Excellent communication skills and customer-centric mindset
Ability to thrive in a fast-paced, remote-first environment
Process-oriented thinker who loves finding efficiencies
About the team
The Renewals team at GitLab is dedicated to driving customer retention and growth by managing the end-to-end renewal process for a large portfolio of customers. Our mission is to deliver a seamless, efficient, and positive renewal experience that supports long-term customer success. We leverage automation, data-driven insights, and close collaboration with Customer Success and Sales teams to proactively engage customers, identify risks and opportunities, and ensure timely renewals. The team operates in a global, asynchronous environment, utilizing tools like Salesforce, Gainsight, and Gong to coordinate efforts and maintain high standards of customer satisfaction. Learn more about our approach and best practices in the Renewals Manager Handbook.
How GitLab will support you
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$47,600—$84,000 USD