Website Services Specialist
To see similar active jobs please follow this link: Remote Development jobs
Are you passionate about delivering exceptional customer experiences and have a knack for crafting and managing websites? If so, this is your opportunity to shine! As a Website Services Specialist, you’ll take the lead in maintaining and enhancing our customer websites, building strong relationships, and shaping impactful online experiences.
What You'll Do
In this exciting, customer-facing role, you will:
Be the go-to expert for managing client relationships, ensuring their websites are not only functional but thriving.
Masterfully maintain a ticketing system to address and resolve customer website inquiries with speed and accuracy.
Continue fostering strong partnerships with clients post-onboarding, ensuring their satisfaction with their fully functional websites.
Define project deliverables, establish timelines, and resolve content and technical challenges like a pro.
Collaborate with customers to identify and address issues, delivering swift and effective solutions.
Oversee multiple content management systems to build, track, and maintain websites.
Craft and edit web content, including image editing, proofreading, and ensuring everything aligns with style guidelines and technical specs.
Act as the crucial liaison between internal teams, colleagues, and third-party vendors to ensure seamless website management.
Identify opportunities for product enhancement and collaborate with website management to bring new ideas to life.
Play a key role in training new team members, sharing your expertise to elevate the team’s success.
Take on additional duties as requested—your flexibility and initiative will shine here.
About You
You’ll be a great fit if you have:
2+ years experience in a similar position.
A proven track record in customer relationship building and account management.
A talent for aligning product features with customer goals, creating winning strategies for both parties.
Exceptional written and verbal communication skills to collaborate effectively.
A knack for thriving in cross-functional, dynamic environments.
The ability to manage multiple projects with precision, staying on top of deadlines and using independent judgment to achieve results.
Proficiency in tools like G-Suite, Excel, and Word to stay organized and productive.
Nice-to-Haves
Experience creating, deploying, and updating websites.
Familiarity with Duda, HTML, CSS, or JavaScript.
Knowledge of domains and DNS.
Skills in Adobe Photoshop and Illustrator.
Additional Information The base pay range for this position is between $25 to $30 per hour. The salary range for performing this role outside of the US / Austin / California may differ. AffiniPay is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.
About the job
Website Services Specialist
To see similar active jobs please follow this link: Remote Development jobs
Are you passionate about delivering exceptional customer experiences and have a knack for crafting and managing websites? If so, this is your opportunity to shine! As a Website Services Specialist, you’ll take the lead in maintaining and enhancing our customer websites, building strong relationships, and shaping impactful online experiences.
What You'll Do
In this exciting, customer-facing role, you will:
Be the go-to expert for managing client relationships, ensuring their websites are not only functional but thriving.
Masterfully maintain a ticketing system to address and resolve customer website inquiries with speed and accuracy.
Continue fostering strong partnerships with clients post-onboarding, ensuring their satisfaction with their fully functional websites.
Define project deliverables, establish timelines, and resolve content and technical challenges like a pro.
Collaborate with customers to identify and address issues, delivering swift and effective solutions.
Oversee multiple content management systems to build, track, and maintain websites.
Craft and edit web content, including image editing, proofreading, and ensuring everything aligns with style guidelines and technical specs.
Act as the crucial liaison between internal teams, colleagues, and third-party vendors to ensure seamless website management.
Identify opportunities for product enhancement and collaborate with website management to bring new ideas to life.
Play a key role in training new team members, sharing your expertise to elevate the team’s success.
Take on additional duties as requested—your flexibility and initiative will shine here.
About You
You’ll be a great fit if you have:
2+ years experience in a similar position.
A proven track record in customer relationship building and account management.
A talent for aligning product features with customer goals, creating winning strategies for both parties.
Exceptional written and verbal communication skills to collaborate effectively.
A knack for thriving in cross-functional, dynamic environments.
The ability to manage multiple projects with precision, staying on top of deadlines and using independent judgment to achieve results.
Proficiency in tools like G-Suite, Excel, and Word to stay organized and productive.
Nice-to-Haves
Experience creating, deploying, and updating websites.
Familiarity with Duda, HTML, CSS, or JavaScript.
Knowledge of domains and DNS.
Skills in Adobe Photoshop and Illustrator.
Additional Information The base pay range for this position is between $25 to $30 per hour. The salary range for performing this role outside of the US / Austin / California may differ. AffiniPay is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.