VP - Operations

THE CHALLENGE

Eventbrite is a people-first organization. Our goal of building the global platform for live experiences depends on strong, connected, and efficient operations that empower our teams to do their best work. As Vice President of Operations, you’ll partner closely with the executive leadership team to bring structure, clarity, and strategic focus to how we operate.

This is a strategic and hands-on leadership role — ideal for someone who loves turning vision into action, connecting people and processes, and ensuring that operations become a powerful enabler of creativity, innovation, and growth.

THE TEAM

You will lead Eventbrite’s first centrally organized Operations function, creating a unified team that connects people, processes, and priorities across the company. You will report to Eventbrite’s General Counsel and work directly with the rest of the executive team to establish company-wide operating discipline, alignment, and measurable outcomes. Eventbrite’s Director of Operations, who has been with the company for six years in finance and chief of staff roles, will report to you. Together, you’ll build the infrastructure, cadence, and rhythm that enable Eventbrite to plan, execute, and measure success with speed and clarity.

THE ROLE

As Vice President of Operations, you will serve as a strategic operator and executional leader — driving excellence across all operational areas and ensuring that Eventbrite’s systems, processes, and teams work in harmony to deliver on our mission. You’ll develop and execute a long-term operational strategy that supports Eventbrite’s growth, fosters efficiency, and enhances collaboration across the entire company. This is both a strategic and hands-on role that blends vision with execution, driving the pace, structure, and cross-functional alignment necessary for Eventbrite’s next stage of growth.

YOU WILL:

Strategic Leadership

• Lead the evolution of Eventbrite’s operating model, driving speed, cross-functional alignment, and clarity across all teams.

• Develop and execute operational strategies that support the company’s long-term vision and objectives

• Partner with the CEO, General Counsel, and other executives to shape organizational direction and operational priorities

• Translate strategic goals into actionable operational plans, ensuring alignment across teams and business functions

• Lead the company-wide OKR framework and process to define, track, and review goals across all levels, integrating progress into Monthly Operating Reviews and other leadership cadences to ensure visibility, ownership, and accountability.

• Act as a trusted advisor and thought partner to the executive team on organizational design and scalability, and embedding best practices from scaled, high-performing organizations.

Operational Management

• Oversee and coordinate all core operational functions, ensuring smooth execution of daily operations while building scalable systems and repeatable frameworks

• Own and lead the company’s annual, mid-year, and ongoing operating cadence, including planning cycles, Monthly Operating Reviews, and Executive Staff Meetings.  Ensuring alignment, transparency, and disciplined execution across all teams.

• Standardize operational frameworks that promote alignment, accountability, efficient decision-making, and scalable growth.

• Lead cross-functional programs that enhance collaboration, efficiency, and operational transparency company-wide

• Champion operational excellence through best practices, process innovation, technology enablement, and intelligent automation. By partnering with cross-functional teams to scale AI adoption, reduce manual work and accelerate decision-making across the business.

Performance & Efficiency

• Define KPIs and operational metrics to monitor performance, progress, and productivity

• Build dashboards and reporting mechanisms to measure success and guide data-informed decisions

• Drive continuous improvement initiatives to optimize processes, reduce costs, and improve service delivery

• Cultivate a culture of accountability, feedback, and operational excellence

Financial Oversight

• Partner with Finance to develop and manage budgets, forecasts, and operational expenditures

• Identify and implement cost-saving opportunities without compromising quality or team experience

• Support effective resource planning and ensure fiscal responsibility across all operational areas

Leadership & Culture

• Build and mentor a high-performing operations team focused on execution, growth, and collaboration

• Foster a people-first culture rooted in trust, transparency, and shared success

• Lead through influence and empathy, connecting teams around clear priorities and purpose

• Champion Eventbrite’s mission and values in every aspect of operational strategy and execution

THE SKILL SET

• 12+ years of experience in business operations, strategy, or program management in a fast-paced, global environment

• Proven ability to design and scale operational frameworks that drive clarity and performance

• Experience leading company-wide planning, operating cadences, and OKR frameworks

• Strong strategic thinking, planning, and organizational design skills

• Exceptional leadership and communication abilities, with experience influencing at the executive level

• Track record of driving automation, technology, and AI adoption to improve business efficiency

• Data-driven decision-maker with a track record of implementing metrics and KPIs

• Financial acumen, including budgeting, forecasting, and resource allocation experience

• Deep experience leading cross-functional initiatives and managing complex projects end-to-end

• Passion for empowering teams, improving processes, and connecting strategy to execution

BONUS POINTS

• Experience in digital marketplace businesses

• MBA, JD, or other advanced degree

• Background in operational transformation or change management