Virtual Field Representative - Team Lead
Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
The Virtual Field Representative-Team Lead will be responsible for the commercialization of Vertex Pharmaceuticals therapies via teleconference and/or telephone to selected health care offices and providers. They will provide impactful key clinical information and educational materials as part of their remote engagements. VFRs will need to be flexible regarding job responsibilities as they will include a variety of tasks: white space coverage, vacant territory coverage, as well as partnering with Vertex employees to ensure stakeholder needs are addressed. The VFR will create positive virtual interactions and foster appropriate growth for Client’s products. Additionally, they will possess excellent customer service skills and have polished marketing and commercial acumen to meaningfully engage current office stakeholders and develop trusting healthcare provider relationships within those offices. Those skill sets will also be needed to explain the features of assigned products as well as addressing questions and concerns to ensure appropriate therapeutic use. Furthermore, they will possess the ability to learn and communicate on complex medical topics, industry compliance guidelines, Vertex programs, pharmacy, and insurance landscapes.
EVERSANA Deployment Solutions offers our VFRs competitive hourly compensation, lucrative bonus potential, paid time off, company paid holidays, excellent training, employee development programs, 401-k plan with an employer match, and an incredible list of comprehensive employer benefits that includes medical, dental, and vision insurance along with a whole host of other valuable programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
Complete assigned disease state and product training, upon approval, within required timeframes to set the standard s, developing a comprehensive understanding of the market, disease state, clinical information, and core selling messages
Deliver review committee approved, education-focused messages, as well as the assigned therapeutics area disease-state information to selected HCPs.
Partner with existing Vertex employees to build and execute business plans.
Enhance HCP awareness of Vertex Pharmaceuticals products and clinical data. Equip HCPs with appropriate tools to facilitate a robust clinical conversation, enabling them to teach their patients about the assigned therapeutic area.
Build HCP trust, knowledge, and confidence in identifying possible treatment gaps in appropriate patient groups.
Increase awareness of the assigned therapeutic area and empower HCPs to identify treatment gaps in diagnosed patients.
Expected to achieve call activity and adherence goals; as well as brand performance objectives set forth by the Client
Ensure that sample and literature requests are generated accurately and perform appropriate follow up and investigation on product shipments as needed
Maintain database entries on targeted customer calls including attempts, product discussions, literature requests, and sample requests
Provide feedback and recommendations to team leadership on areas and opportunities for improvement
Comply with all company, PDMA, compliance and regulatory policies and guidelines
Work independently from 'remote' home office
Cultivate assigned virtual territory & be accountable for measurable results
All other duties as assigned
Additional Roles and Responsibilities as a VFR-Team Lead
Support VFM with various responsibilities:
Collaborate with the VFM to support a variety of team initiatives and operational needs.
Facilitate onboarding for new VFRs, ensuring a smooth and effective integration into the team.
Partner with the VFM to develop and implement strategies that enhance team performance, morale, culture, and skill development.
Champion the adoption of tools and technologies introduced to the VFR team, serving as a Subject Matter Expert (SME) to drive usage and proficiency.
Identify and recommend process improvements to optimize the VFR role and increase efficiency.
Serve as the voice of the VFR team, advocating for their needs and providing feedback to leadership.
Conduct call listening reviews using a simplified documentation method (e.g., spreadsheet) to highlight strengths and opportunities—without requiring FCR.
Monitor and manage team chat activity, responding to inquiries or escalating when the VFM is unavailable.
Troubleshoot basic IT issues, providing first-line support to the team.
Act as team lead during VFM PTO, maintaining continuity and support for team operations.
Flexibility to take on additional tasks or responsibilities as needed, due to business needs
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
Bachelor's degree from an accredited college or university
2 + years sales experience in an outbound Virtual/Tele-sales or field sales role preferably with a healthcare or pharma emphasis
Pain experience is preferred
Launch experience is a plus
Strong sales aptitude on a highly competitive markets, documented sales results, and a rich understanding of the total office call
Proficiency in Microsoft Office software especially Word, Excel and Outlook required with the and ability to learn new software as needed
Excellent communication & rapport building skills
Ability to learn complex medical topics, adhere to established compliance guidelines, patient assistance programs, pharmacy and insurance/market access landscapes
Aptitude and confidence to converse with physicians, as well as all levels of medical office staff
Stable internet connection adequate to support voice over VoIP calls and virtual call platforms
Additional Information
OUR CULTURAL BELIEFS
Patient Minded - I act with the patient’s best interest in mind.
Client Delight - I own every client experience and its impact on results.
Take Action - I am empowered and hold myself accountable.
Grow Talent - I own my development and invest in the development of others.
Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters - I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity - I create an environment of awareness and respect.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].
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Virtual Field Representative - Team Lead
Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
The Virtual Field Representative-Team Lead will be responsible for the commercialization of Vertex Pharmaceuticals therapies via teleconference and/or telephone to selected health care offices and providers. They will provide impactful key clinical information and educational materials as part of their remote engagements. VFRs will need to be flexible regarding job responsibilities as they will include a variety of tasks: white space coverage, vacant territory coverage, as well as partnering with Vertex employees to ensure stakeholder needs are addressed. The VFR will create positive virtual interactions and foster appropriate growth for Client’s products. Additionally, they will possess excellent customer service skills and have polished marketing and commercial acumen to meaningfully engage current office stakeholders and develop trusting healthcare provider relationships within those offices. Those skill sets will also be needed to explain the features of assigned products as well as addressing questions and concerns to ensure appropriate therapeutic use. Furthermore, they will possess the ability to learn and communicate on complex medical topics, industry compliance guidelines, Vertex programs, pharmacy, and insurance landscapes.
EVERSANA Deployment Solutions offers our VFRs competitive hourly compensation, lucrative bonus potential, paid time off, company paid holidays, excellent training, employee development programs, 401-k plan with an employer match, and an incredible list of comprehensive employer benefits that includes medical, dental, and vision insurance along with a whole host of other valuable programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
Complete assigned disease state and product training, upon approval, within required timeframes to set the standard s, developing a comprehensive understanding of the market, disease state, clinical information, and core selling messages
Deliver review committee approved, education-focused messages, as well as the assigned therapeutics area disease-state information to selected HCPs.
Partner with existing Vertex employees to build and execute business plans.
Enhance HCP awareness of Vertex Pharmaceuticals products and clinical data. Equip HCPs with appropriate tools to facilitate a robust clinical conversation, enabling them to teach their patients about the assigned therapeutic area.
Build HCP trust, knowledge, and confidence in identifying possible treatment gaps in appropriate patient groups.
Increase awareness of the assigned therapeutic area and empower HCPs to identify treatment gaps in diagnosed patients.
Expected to achieve call activity and adherence goals; as well as brand performance objectives set forth by the Client
Ensure that sample and literature requests are generated accurately and perform appropriate follow up and investigation on product shipments as needed
Maintain database entries on targeted customer calls including attempts, product discussions, literature requests, and sample requests
Provide feedback and recommendations to team leadership on areas and opportunities for improvement
Comply with all company, PDMA, compliance and regulatory policies and guidelines
Work independently from 'remote' home office
Cultivate assigned virtual territory & be accountable for measurable results
All other duties as assigned
Additional Roles and Responsibilities as a VFR-Team Lead
Support VFM with various responsibilities:
Collaborate with the VFM to support a variety of team initiatives and operational needs.
Facilitate onboarding for new VFRs, ensuring a smooth and effective integration into the team.
Partner with the VFM to develop and implement strategies that enhance team performance, morale, culture, and skill development.
Champion the adoption of tools and technologies introduced to the VFR team, serving as a Subject Matter Expert (SME) to drive usage and proficiency.
Identify and recommend process improvements to optimize the VFR role and increase efficiency.
Serve as the voice of the VFR team, advocating for their needs and providing feedback to leadership.
Conduct call listening reviews using a simplified documentation method (e.g., spreadsheet) to highlight strengths and opportunities—without requiring FCR.
Monitor and manage team chat activity, responding to inquiries or escalating when the VFM is unavailable.
Troubleshoot basic IT issues, providing first-line support to the team.
Act as team lead during VFM PTO, maintaining continuity and support for team operations.
Flexibility to take on additional tasks or responsibilities as needed, due to business needs
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
Bachelor's degree from an accredited college or university
2 + years sales experience in an outbound Virtual/Tele-sales or field sales role preferably with a healthcare or pharma emphasis
Pain experience is preferred
Launch experience is a plus
Strong sales aptitude on a highly competitive markets, documented sales results, and a rich understanding of the total office call
Proficiency in Microsoft Office software especially Word, Excel and Outlook required with the and ability to learn new software as needed
Excellent communication & rapport building skills
Ability to learn complex medical topics, adhere to established compliance guidelines, patient assistance programs, pharmacy and insurance/market access landscapes
Aptitude and confidence to converse with physicians, as well as all levels of medical office staff
Stable internet connection adequate to support voice over VoIP calls and virtual call platforms
Additional Information
OUR CULTURAL BELIEFS
Patient Minded - I act with the patient’s best interest in mind.
Client Delight - I own every client experience and its impact on results.
Take Action - I am empowered and hold myself accountable.
Grow Talent - I own my development and invest in the development of others.
Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters - I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity - I create an environment of awareness and respect.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].
Follow us on LinkedIn | Twitter